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MEASURING THE IMPACT: THE CASE OF ICT SPENDING IN THE PUBLIC SECTOR

MEASURING THE IMPACT: THE CASE OF ICT SPENDING IN THE PUBLIC SECTOR. Paolo Boccardelli Associate Professor of Strategy Head of the International Division Luiss Business School pboccard@luiss.it. eGovernment Costs. Cost break down rule of thumb. A snapshot.

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MEASURING THE IMPACT: THE CASE OF ICT SPENDING IN THE PUBLIC SECTOR

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  1. MEASURING THE IMPACT:THE CASE OF ICT SPENDING IN THE PUBLIC SECTOR Paolo Boccardelli Associate Professor of Strategy Head of the International Division Luiss Business School pboccard@luiss.it

  2. eGovernment Costs

  3. Cost break down rule of thumb

  4. A snapshot

  5. Interaction with public authorities in countries with a high population in 2005 Interaction with public authorities in countries with a high population in 2005 Source: Eurostat 2005 Community Survey on ICT Usage and e-Commerce in HouseholdsData from 2005; with exception of Germany, whose data are from 2004

  6. Percentage of population who have used the Internet in the last 3 months for obtaining information in 2005 Source: Eurostat 2005 Community Survey on ICT Usage and e-Commerce in HouseholdsData from 2005; with exception of Germany, whose data are from 2004

  7. Percentage of population who have used the Internet in the last 3 months for downloading in 2005 Source: Eurostat 2005 Community Survey on ICT Usage and e-Commerce in HouseholdsData from 2005; with exception of Germany, whose data are from 2004

  8. Use of Online Public Services by age groups in Europe 2005 Percentage of population by age groups who have used the Internet in the last three months for interaction with public authorities in 2005 Source: Eurostat 2005 Community ICT Household survey

  9. Online availability of public services in Europe – Capgemini i2010 Online Sophistication Online Sophistication - Growth

  10. Comparison between supply and use of online public services for citizens - Capgemini i2010

  11. Comparison between supply and use of online public services for businesses - Capgemini i2010

  12. Online sophistication and e-readiness of Italy- Capgemini i2010

  13. The evolutionofeGovernment Source eGovernment Working Group, 2002

  14. The evolutionofeGovernment Source Hiller e Bélanger, 2001

  15. The contributions of ICT capital to GDP growth, 1995-2003 – OECD 2005

  16. The evolutionofmeasurementissues Source Heeks, 2006

  17. The Measurement Framework Analytical Model

  18. eGovernment main objectives/impacts

  19. Indicators for Efficiency

  20. Indicators for Effectiveness

  21. Indicators for Governance

  22. eGep overall theoretical perspective

  23. eGep approach

  24. The Efficiency Value Driver

  25. The Effectiveness Value Driver

  26. The Governance Value Drivers Indicator

  27. eGEP Measurement Framework • Rooted in a deep review of existing methods • Comprehensively structured (3 basic areas of impact) • Balanced integration of quantitative and qualitative measures • Complemented by a fully-fledged implementation methodology • Flexible an adaptable as macro or micro level tool

  28. Implementation Methodology

  29. Measurement Framework Model

  30. 80 indicators of eGovernment impact across efficiency, democracy and effectiveness Full Template Indicators selected to maximise relevance, minimise data gathering costs, ensure comparability across EU 25 Recommended Shortlist Some fit for EU25 macro quantitative benchmark Others for EU supported peer-to-peer bench-learning among selected administrations All for usage at micro-level by public agencies From the model to indicators

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