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All Hands Meeting

December 9, 2010. All Hands Meeting. Agenda. Translator phones – Penny Chumley Decision Aids – Carmen Lewis. Translator phones. One phone set for each side of the clinic. Phones will work in all exam rooms. Can NOT be used for Spanish. Nurses will be trained on phone use.

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All Hands Meeting

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  1. December 9, 2010 All Hands Meeting

  2. Agenda • Translator phones – Penny Chumley • Decision Aids – Carmen Lewis

  3. Translator phones

  4. One phone set for each side of the clinic. • Phones will work in all exam rooms. • Can NOT be used for Spanish. • Nurses will be trained on phone use.

  5. To Access a Medical Interpreter 1. Press the on the phone 2. Press TALK 3. Follow the voice prompts

  6. Update on Patient Decision Quality Initiative Putting “the Patient” in Patient Centered Health Care

  7. Today • Update on our progress in achieving patient centered care • Spotlight patients • Videos of people inspired by our clinic to speak out • Introduce next steps

  8. Patient Centered Care Definition of quality medical care • Providing care that is respectful of and responsive to individual patient needs, preferences, and values and ensuring that patient values guide all clinical decisions Institute of Medicine Crossing the Quality Chasm

  9. Requirements for Patient Centered Care • Patients need basic information about health conditions • Encouragement to participate in care • Providers need to understand patient needs and personal values • Supportive practice that is respectful and responsive to individuals needs and values

  10. Patient Decision Quality Initiative Purpose • Provide information to patients about their health so they are able to participate in their medical care with the health care team • Encourage participation • Measure outcomes

  11. Health Information is in Demand

  12. We are able to Deliver Health Information to Our Patients!

  13. Our Patients are Getting the Information

  14. Our Patients are Using the of Health Information • 53 % viewed some or all of the DVD • 66% read some of all of the booklet

  15. Our Patients Like Getting the Information

  16. Personal stories about their experiences Views from Our Patients

  17. Next steps • Continue to expand delivery • Email/patient portal • Physician prescription through Internal Medicine Support • Improve ongoing delivery systems • Target using age, sex, and diagnosis codes

  18. Physician Prescription for Decision Aids on Clinical Support Website

  19. Decision Aid Prescription Form

  20. Next steps • Encourage patient Participation • A Healthy Partnership • Posters, mailings, and website for portal • Measures to determine effect of program

  21. A Healthy Partnership

  22. Currently Available Decision Aids

  23. Thank You! • For your patience as we have been developing the system • For your support of the program • For your hard work in making it happen

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