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Library Assessment Plan: Optimizing Collections and Services for User-Centric Experience

This comprehensive assessment plan focuses on evaluating the efficacy of library collections, physical and virtual spaces, and services to meet user needs. Utilizing various tools and methodologies, the plan aims to identify valued services, measure impact on learning and literacy, and prioritize assessment tasks. The ultimate goal is to enhance user experiences through data-driven decision-making, while also exploring innovative pilot projects and strategic investments. The plan includes strategies for tracking usage statistics, conducting surveys, and soliciting user feedback to inform future library enhancements.

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Library Assessment Plan: Optimizing Collections and Services for User-Centric Experience

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  1. Assessment Information Management

  2. Assessment Plan 2008-2011 Collections • Products & tools to analyze print & electronic collections Spaces • Physical: Usage & user expectations • flexible, collaborative, techy • Virtual: User-centered enhancements, usability Services • Identify services & programs highly-valued by our users • Measure impact on student learning and info literacy

  3. AIM Forward Clearinghouse • Intranet - raw, sensitive data in-house • Internet - share & show-off • Data already collected - ARL, LibQual+, etc. Prioritize assessment tasks • What we don’t know (or can’t prove) Pilot projects • Experiment = experience • Connect, communicate, market

  4. ROI at UIUC 78.14% faculty w/ grants using citations X 50.79% grant award success rate using citations from library X $63,923 avg. grant income = $25,369 avg. grant income generated using citations from library X 6232 grants expended ÷ $36,102,613 library budget = $4.38 grant income for each $1.00 invested in library (ROI Value) Kaufman, P. The Library As Strategic Investment: The Illinois ROI Study From the Director’s Perspective. 2008. pg. 26; http://www.ideals.uiuc.edu/bitstream/2142/8770/7/LC08_ROI_ Presentation_LibraryDirectors_Tokyo.ppt.pdf

  5. Ticking & tracking • Usage stats • READ Scale • Multiple Service • Points

  6. Flip Charts • Why Do You Like to Come Here? • What’s Missing?

  7. Paper Doll Exercise • Floor plan shell • Furniture cutouts • Markers, sticky notes, glue, scissors • Space design & furnishings

  8. Survey Rockin’ Library Survey with a really cool name 1 . Tell us what you think ______________ 2. Tell us what you want ______________ 3. Tell us something else_______________ May we contact you? Thanks! Rockin’ Library Survey 1 . Tell us what you think _____________ 2. Tell us what you want _____________ 3. Tell us something else______________ May we contact you? Thanks! Drop me in the bucket.

  9. What’s Next? Timelines Project Proposals IRB Your wild & crazy ideas ********

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