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Closing the Loop on Student Feedback

Closing the Loop on Student Feedback. Student Engagement and Student Satisfaction: Brief Summary of Results from CCSSE, SSI, and PSOL. Student Engagement. CCSSE Community College Survey of Student Engagement Spring 2015/Spring 2018. OSUIT’s “Best of Benchmarks” (CCSSE).

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Closing the Loop on Student Feedback

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  1. Closing the Loop on Student Feedback Student Engagement and Student Satisfaction: Brief Summary of Results from CCSSE, SSI, and PSOL

  2. Student Engagement CCSSE Community College Survey of Student Engagement Spring 2015/Spring 2018

  3. OSUIT’s “Best of Benchmarks” (CCSSE) Best Indicators of Student Engagement at OSUIT: • Worked with classmates outside of class to prepare class assignments • Talked about career plans with an instructor or advisor • Worked with instructors on activities other than coursework • Frequency: Skill labs (writing, math, etc.) • Frequency: Computer lab

  4. OSUIT’s “Least of Benchmarks” (CCSSE) Aspects of lowest student engagement at OSUIT • Number of books read on your own (not assigned) • Providing the financial support you need to afford your education • Academic advising/planning • Career counseling • Peer or other tutoring

  5. Academic Mindset of OSUIT Students CCSSE Special Focus Items

  6. Student Satisfaction Inventory (SSI) By Scale

  7. STUDENT SATISFACTION INVENTORY - SCALES Listed from most important to least important in 2018

  8. Priorities Survey for Online Learners (PSOL) By Scale

  9. PRIORITIES SURVEY FOR ONLINE LEARNERS - SCALES Listed from most important to least important in 2018

  10. Summary Items SSI, PSOL, and CCSSE

  11. SUMMARY ITEMS FROM STUDENT SATISFACTION INVENTORY (SSI)

  12. SUMMARY ITEMS FROM PSOL (Online Learners)

  13. Repeated Themes Five Years of Student Satisfaction Four Years of Satisfaction for Online Students

  14. Students continue to report high importance and large gap between importance and satisfaction: I seldom get the run-around when seeking information on this campus. (SSI) The institution responds quickly when I request information. (PSOL) Faculty provide timely feedback about my academic progress. (SSI) Faculty provide timely feedback about student progress. (PSOL) Tuition paid is a worthwhile investment. (SSI/PSOL) Quality of instruction/Quality of online instruction (SSI/PSOL)

  15. Reports can be found on the OSUIT Institutional Research website under Reports & Surveys: osuit.edu/research

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