Patient and Family Centered Care is associated with high patient satisfaction and positive

Patient and Family Centered Care is associated with high patient satisfaction and positive outcomes for Total Joint Replacement Patients.

The Innovation The PFCC model at Magee-Womens Hospital of UPMC is a comprehensive, systems based approach that focuses on meeting the multiple, on-going needs of patients and families through the full cycle of care. The initiative, which was piloted within the Total Joint Replacement program, is organized around the patient’s experience, including pre-surgical care, the actual surgery and post-surgical intervention and rehabilitation.

What is PFCC? Definition: PFCC, Patient and Family Centered Care, is a redesign of patient care so that the hospital resources and personnel are organized around the needs of the patients and families rather than around various specialized hospital departments. PFCC is a methodology to achieve the goal.

PFCC Methodology A new approach to the care of our Patients It is a process and methodology…It is a mind set and the culture!

The PFCC Journey will result in… • Providing unique Patient and Family Experiences – not just services. • Adaptive Learning Environment • Branding and Differentiation derived by the “experience” • Dream Health Care Team • A Focus…a Passion...a Team and Health Care Champions!

Changes made possible by the PFCC Methodology within the Total Joint Replacement Program at Magee-Womens Hospital of UPMC.

“Wellness” Rooms

The Family Room: A Sense of Community

Gym with the Health Club Feel to support Group Therapy

Safe 0.3% 0.1% • Zero dislocations • SCIP compliance: 98% for antibiotics within one hour of surgery

Effective

Patient Centered • 99th National Percentile Ranking

Efficient

Exporting the PFCC Methodology The PFCC methodology can be exported to any Care Experience, not just TJR. The following is a list of active working groups and areas in which PFCC has been successfully exported: Orthopaedics Trauma Day of Surgery Bariatrics Rhuematology Human Resources

Patient and Family Centered Care is associated with high patient satisfaction and positive

Patient and Family Centered Care is associated with high patient satisfaction and positive

Presentation Transcript

Staff Competencies for Patient and Family Centered Care

Patient and Family Centered Care is associated with high patient satisfaction and positive outcomes for Total Joint Rep

Patient Centered Care

Patient-Centered Care:

Patient-Centered Care

Patient Engagement: Begins with Patient- and Family- Centered Care

Patient and Family Centered Care Curriculum

Patient Centered Care and Donation

The Patient and Family Centered Care Methodology and Practice

Patient-Centered Care

HEALTH CARE REFORM Patient- and Family-Centered Care

Patient-Centered Care

Patient-Centered Care

Patient-Centered Care

Teaching and Mentoring Patient Centered Care