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Who are we?

Who are we?. A service developed in partnership between MACC, VAM and CN4M An experienced staff team with a range of skills and specialisms Committed to making a difference – a thriving third sector. What will we do?. We will start with where you are We will be a critical friend

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Who are we?

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  1. Who are we? • A service developed in partnership between MACC, VAM and CN4M • An experienced staff team with a range of skills and specialisms • Committed to making a difference – a thriving third sector

  2. What will we do? We will start with where you are • We will be a critical friend • We will encourage and support • We will be a bridge • We will be responsive and listen

  3. What won’t we do? • Make promises we can’t keep • Claim to do the work of others • Get it right over night

  4. So, who can access the service? The service is for voluntary, community sector and resident groups in Manchester, working to make a difference in their local area, or community of interest, through activities that contribute to the social capital, either as a one-off or as an ongoing service

  5. What have we achieved so far • Brand • A team • Channels of communication • A platform to build on

  6. Information & Advice

  7. First Point of Contact • Telephone Information Service • e-Bulletin • Newsletter • Website

  8. Training

  9. Key features • Co-ordinated approach to training opportunities available • Regular liaison with training providers • Searchable database of courses via specific categories • Direct links to training providers websites

  10. Training - steps • Visit training section at www.manchestercommunitycentral.org • Click on ‘Current Courses’ or ‘Training Providers’ • Choose appropriate course and book • For further assistance contact training@mcrcommunitycentral.org

  11. Basic Support

  12. Key features Allocated to a Business Improvement Coordinator Telephone or email contact: someone to talk to More detailed explanations & information Some face-to-face support

  13. Basic Support • For straightforward support needs • Training options available • Basic Support completed • Further basic support needs? • Access telephone information service • Complex support needs identified? • In-depth support.

  14. In Depth Support

  15. Key features • Bespoke service • Outcome focussed service • Diagnostic • Organisational Health Check • Change management • Longer term Support • Casework Management

  16. Benefits to you • A systematic and proven method of building strong sustainable organisations • A managed process with clear outcomes and outputs • A clear agreement between you and us about what we will do and what you will do

  17. How will we know its working? • Regular reviews of progress • Strong feedback and evaluation systems • Partnership working protocol • Detailed casework recordings

  18. What happens next?

  19. Work with us • Make the most of today • Use the tools and resources • Raise awareness • Signpost • Share

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