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2009 Member Satisfaction Survey Results: Insights from SWOC Chapter Members

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The 2009 Member Satisfaction Survey, conducted by PMI Global in December, engaged 50 members from the SWOC. The feedback revealed that 75% of respondents are somewhat or very satisfied with their chapter membership. Specific services received varying satisfaction levels: community events (69%), website (62%), communications (76%), member recognition (50%), and introduction package (49%). Notably, some members indicated that certain services were not provided. The survey offers valuable insights into areas requiring improvement for member engagement and satisfaction.

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2009 Member Satisfaction Survey Results: Insights from SWOC Chapter Members

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Presentation Transcript

  1. Background • Results of 2009 Member Satisfaction Survey • Conducted in December by PMI Global • Audience: 50 members of SWOC • 2008 results included

  2. Length of serviceOf the 50 members who responded 1 5 6 11 26

  3. Overall, how Satisfied are you with your Chapter Membership? 75% are somewhat or very satisfied Random sample 50 members

  4. Please indicate how satisfied or dissatisfied you are with the following service – community events 69% are somewhat or very satisfied 2 members: My chapter does not provide this service

  5. Website 62% are somewhat or very satisfied

  6. Communications via newsletter or email 76% are somewhat or very satisfied

  7. Member Recognition 50% are somewhat/very satisfied 2 members indicated we don’t provide this service

  8. Member Introduction Package 49% are somewhat/very satisfied 6 members indicated we don’t provide this service

  9. Summary 7 2 3 16

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