Oregon Opportunity Network Resident Services Opportunity Project

1. Putting our missions to work: Supporting housing stability and opportunity for our residents through Resident Services Oregon Opportunity Network Resident Services Opportunity Project

2. Agenda • Introduction • Defining Resident Services • Value of Resident Services • Resident Services in Oregon • Creating a sustainable funding system • Oregon ON’s recommendations • Q&A (20 minutes)

3. INTRODUCTION

4. Our Vision All Oregonians should have the opportunity to succeed in life.

5. Why We Do This Work Housing gives people the stability to meet their basic needs and the opportunity to build better lives.

6. The Role of Resident Services Resident Services plays a key role in creating • successful residents • sustainable properties • healthy communities

7. The Challenge of Resident Services Funding streams are • Unstable • Inadequate • Uncoordinated

8. The Challenge of Resident Services The industry lacks agreement about • Definitions • Best practices • Outcomes • Costs

9. A Crossroads for Our Industry • Inadequate and unstable funding for RS undermines our industry’s sustainability • Oregon is part of a national movement to address these challenges

10. Goal: To develop a framework for a sustainable Resident Services delivery system. Resident Services Opportunity Project Project Leadership RSOP Steering Committee RSOP Advisory Committee Resident Services Working Group (RSWG) Oregon ON Policy Councils Neighborhood Partnerships

11. The RSOP Research • Resident Services Workgroup’s Logic Model • Neighborhood Partnerships Demonstration Project • Portland State University Cost Study • Housing Development Center financial modeling • Oregon ON member survey • Funder & stakeholder interviews • Local success stories & case studies • National data

12. DEFINING RESIDENT SERVICES

13. Defining Resident Services Resident Services connects residents of affordable housing to services and programs that support housing stability, household opportunity and advancement.

14. Goals of Resident Services Housing Stability Household Opportunity and Advancement

15. Services & Programs Services: Provided to all residents • Move-in orientations • Eviction prevention • Information & referral • Resident council support • Community building Programs: Based on population • Youth programs • IDAs & financial education • Education & employment • Homebuyer training • Adult education

16. VALUE OF RESIDENT SERVICES

17. Key Outcomes

18. Successful Residents – National Examples Data compiled from NeighborWorks sites across the country.

19. Successful Residents - Local Examples

20. Sustainable Properties Vacancy Losses Bad Debt Legal Fees Turnover Rates

21. Sustainable Properties - Local Examples Justin, IHI resident Juanita, NHA resident Eviction prevention resulted in $3,736 saved Eviction prevention resulted in $1,320 saved These are actual costs avoided to the property by preventing an eviction through Resident Services (non payment of rent and turnover costs)

22. Healthy Communities • Building a sense of community • Creating a strong social support system • Supporting the work of partners • Linking residents and the community

23. Healthy Communities - Local Examples

24. RESIDENT SERVICES IN OREGON

25. Oregon ON Members

26. Services for Housing Stability

27. Programs that Support Household Opportunity and Advancement

28. Who is Being Served?

29. $400 $700 Resident Services Costs Average cost of Resident Services is $400-$700 per unit per year • Factors that can lower the cost of Resident Services • Higher incomes • Low rent burden • Employable • Life skills • Economies of scale • Partnerships • Factors that can increase the cost of Resident Services • Lower incomes • Special needs • Formerly homeless • Families • Immigrants • Smaller projects • Scattered site

30. Private foundations 54% Public funding 29% Individual donors 42% Funding is a Complex Patchwork Fee for service 21% Project operations 83%

31. Funding Practices Vary Widely

32. Funding Levels are Inadequate • 87% of owners who pay for RS out of project operations said it did not cover the full costs • 91% of owners said inadequate funding is a primary challenge to offering sustainable RS • 75% who do not provide RS to all properties said it was because of inadequate resources

33. CREATING A SUSTAINABLE FUNDING SYSTEM

34. Where Could the Additional Resources Come From to Support Resident Services? Oregon Housing and Community Services? Private Foundations? Cities? Owners? Counties? Local Participating Jurisdictions? Other State Agencies? Federal Government?

35. What Mechanisms Could Be Used to Fund Resident Services? • Project operating budgets • Up front capitalized reserves • Renewable grants

36. Is the Operating Budget the Answer?

37. Are Capitalized Reserves the Answer? Capitalized Reserve covers full 20-year cost Project Budget Life of Loan – 20 years

38. Are Renewable Grants the Answer? Renewable Operating Grant Project Budget

39. There Is No Simple Answer • Diverse funding sources • Multi-pronged funding mechanisms • Options vary by location • Every project is unique

40. Balancing Competing Goals for Owners and Populations Long-term sustainability Unit production Fewer households with greater need More households at higher rents Flexible and population-specific services Standardized industry-wide outcomes and expectations

41. RECOMMENDATIONS

42. Key Challenges

43. Oregon ON’s Recommendations

44. A WORTHWHILE CHALLENGE

45. QUESTIONS AND ANSWERS