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Enhancing Organizational Performance: Hixson Metal Finishing's Structured Review Process

Hixson Metal Finishing, servicing the military, aerospace, and commercial aircraft industries for over 50 years, focuses on quality, delivery, communication, and pricing. With a state-of-the-art facility in Newport Beach housing over 110 employees, our organizational performance review process includes comprehensive metrics assessment, customer surveys, and continuous improvement strategies via P.I.T. Crew meetings. We ensure alignment through monthly and quarterly strategic planning reviews, driving our commitment to excellence and customer satisfaction.

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Enhancing Organizational Performance: Hixson Metal Finishing's Structured Review Process

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  1. Organizational Performance Review Process—1.1.3 Nick Sykes Lean Coordinator

  2. Company Overview • The company has four key focuses: • Quality • Delivery • Communication • Pricing • Hixson has been servicing the military, aerospace, and commercial aircraft industry for over 50 years. • Our 40,000+ square foot facility located in Newport Beach is home to over 110 employees. • SEA Stage 1 Certification Date: 09/16/10

  3. Hixson’s Capabilities • Anodize • Chem Film • Cad Plating • Nickel Plating • Tin Plating • Chrome Plating • Copper Plating • Gold Plating • Silver Plating • Black Oxide • Vacuum Cad • Shot Peen • Passivate • NDT • Phosphate • Painting • Brush Plating • Grind

  4. Organizational Performance Review Process 1.1.3 Key Steps in Process: Annual Ongoing Ongoing Ongoing Preparation Collect Data Performance Reviews Assessment • Details • Prepare plan for performance review • Department metrics (RPH, throughput, quality, etc.) • Company metrics • Supplier performance • Competitor performance • Details • HMF EDS • Customer surveys • Industry associations • Balanced Scorecard • Details • Monthly Manager’s meetings • Weekly Department meetings • Quarterly strategic planning review meetings • Details • Collect feedback and improve process (ref-1.1.4) • P.I.T Crew meetings

  5. Data Collection • HMF EDS (Hixson Metal Finishing Enterprise Data System) • Customer Surveys • Customer Quality & On-time Delivery Scorecards • Balanced Scorecard

  6. HMF Enterprise Data System

  7. Balanced Scorecard • Reviewed during monthly managers meeting

  8. Quarterly Strategic Plan Review Meetings • Entire leadership team attends • Reassess strategic goals and make changes as needed • Discuss deployment strategies • Sub-teams review/revise tactical plans to accomplish goals

  9. Weekly Department Review Meetings Company Info. Quality Velocity Dept. Info.

  10. Company Dashboard Leaders

  11. Standard Review Procedures

  12. P.I.T. Crew Meetings • P.I.T. = Process Improvement Team • Customer of Organizational Performance Review Process • Review findings are catalysts for improvement priorities • Team meets bi-weekly to update improvement strategies • Continuous improvement schedule is updated • Deployment plans are assessed and revised

  13. Thank You! • Contact info: • Nick Sykes • Lean Coordinator • (949) 645-4800 x4641 • nick@hixsonmetalfinishing.com • www.hixsonmetalfinishing.com

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