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OGSM Mars IS Q2 2007 Update

OGSM Mars IS Q2 2007 Update. OGSM 2007 - Mars Information Services. Objective. Goals. Measure YE 07. Strategy. 100% of associates w develop plan and actions completed ISI resourcing plan defined agreed ISI strategy fully rolled out to all ISI associates: Q8@ 40%

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OGSM Mars IS Q2 2007 Update

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  1. OGSM Mars IS Q2 2007 Update

  2. OGSM 2007 - Mars Information Services Objective Goals Measure YE 07 Strategy • 100% of associates w develop plan and actions completed • ISI resourcing plan defined agreed • ISI strategy fully rolled out to all ISI associates: Q8@ 40% • ISI culture embedded in day to day activities: Q1 @ 60% • Improve the talent pipeline:3% A rated & 15% B rated • Completion of Mars U start up activity • Hubsite culture and identity developing Delivering value to Mars business units, with flexible, cost- effective business solutions and services, through global IT leadership. • Gallup 65% of Gallup db • Total cost <=2% NSV • Project Delivery 90-100% • Customer Satisfaction - ISI Survey "Improved vsWorse" ratio = 2:1 • 4-8% improvement in service level 1. Associates First Develop associates, organizationand culture to enable our customer facing strategies • Global Capability investment contained to $60.6m • Global Development priorities aligned with ITMG/ ITSG • 50% security vulnerabilities covered • IT Leadership for Web development defined • Acquisition framework for IT defined • Selective IT services approach agreed 2. Direct I.T. for Mars, Inc. Global leadership in identifying and delivering I.T. across units. Global I.T. governance 3.Partner with Business Units Push to Pull for deployment of I.T. Delivery Excellence of agreed unit activities • ITGameplans for ‘08 includes services • Role of ISI Account Management defined • ISI Account Management funding agreed • Health measures for FE network in place • Unit deployment agreed and tracked • Implement "4 Quadrants" including: • - solutions catalogue Y/N • - WoW by quadrant Y/N • - solutions supply & demand process Y/N • - communication and roll-out to associates Y/N • Effective delivery of 40% of new projects using • the standard web application architecture patterns • by YE. 4. Portfolio of Solutions Develop a Portfolio of Application and Technology Solutions to meet a Range of Business Needs 5. Operational Excellence Reduced cost per unit of service utilising lean processes with increased flexibility, reliability and security • Running cost =< 1,334 % NSV • Customer Satisfaction - ISI Survey "Improved vsWorse" ratio = 2:1 • Business disruption : 4% reduction under 2006 level of Incidents per 1000 users • Operations Efficiency: 4% reduction under 2006 level of Incidents

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