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Maximizing Data Quality Impact for Organizational Success

Learn how to link data quality to service delivery, efficiency, reputation, and compliance for better organizational outcomes. Understand the importance of convincing stakeholders and measuring results in this informative session.

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Maximizing Data Quality Impact for Organizational Success

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Presentation Transcript

  1. Getting buy in Presented by: Rebecca Clayton Date: Tuesday 18th September 2007 www.qas.co.uk

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  5. What you’ll get from this session • Who do you need to convince? • What is important to them? • How you can do a better job convincing them?

  6. What’s on their agenda ? Service delivery Efficiency Cost control Intelligence and reporting Reputation Compliance ?

  7. Linking data quality to service delivery • Who is using your services? • When? • How often? • Are services joined up? • Can you recognise people across different channels? • Do you have a single citizen view? Service delivery

  8. Efficiency Linking data quality to efficiency • Save time on • calls / face to face contact • data entry • fixing errors • What is the £ value of that time?

  9. Reputation Linking data quality to reputation • Good customer perception / avoid complaints • Improve customer satisfaction • Answer parliamentary / media questions accurately • How to measure these ?

  10. Compliance Linking data quality to compliance • Data Protection Act 1998 • Varney: transformational government, e-gov • Citizen authentication

  11. How do you fare against others?

  12. Global data quality research • Sample • 550 organisations • 8 countries • 10 sectors • Heads of Departments, CXO’s, MD’s, Senior Managers • Methodology • Email survey Interim results only

  13. Your opportunity to benchmark

  14. Q 1 – Frequency data used How often is customer data used for strategic planning and decision making?

  15. A1 – Frequency data used

  16. Q 2 – Responsibility for data Does responsibility for customer data quality sit with top level management in your organisation?

  17. A 2 – Responsibility for data

  18. Q 3 – Buy in to data quality What percentage of your employees are totally bought in to data quality?

  19. A 3 – Buy in to data quality

  20. Q 4 – Using data to full potential To what degree are you using customer data to its full potential?

  21. A 4 – Using data to full potential

  22. Q 5 – Degree of compliance To what degree is your organisation compliant with database related regulations?

  23. A 5 – Degree of compliance

  24. Making a difference in your organisation • Agenda • Service delivery • Efficiency • Cost control • Intelligence and reporting • Reputation • Compliance

  25. Making a difference in your organisation • Agenda • Service delivery • Efficiency • Cost control • Intelligence and reporting • Reputation • Compliance • Your argument • Using data to full potential • Responsibility for data • Responsibility for data • Frequency data is used • Buy in to data quality • Degree of compliance

  26. ?

  27. Thank you Presented by: Rebecca Clayton Date: Tuesday 18th September 2007 www.qas.co.uk

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