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Excelling in Process Improvement at Bank of America: Infosys Perspective

Learn how Infosys helped Bank of America achieve process excellence through senior management commitment, steering teams, technical working groups, and more. See how best practices were identified, pilots implemented, and trainers trained, ultimately leading to total process improvement.

yvonne-austin
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Excelling in Process Improvement at Bank of America: Infosys Perspective

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  1. Process Excellence At Bank Of America Experience from the Infosys point of view

  2. Senior management commitment • Appointment of full-time senior person • Formation of a steering team • Resources for Technical Working Groups (TWG) • Regular monthly reviews

  3. Strong engine to drive change • The Core Group • Representatives from all 4 divisions

  4. Review of current practices • Interviews with 52 executives • Identification of key gaps • Identification of good practices (maybe in pockets) • Understanding the resistance level • Evaluating the orientation for improvement Established Baseline

  5. Involvement of practitioners • Core group members from various functions • Six Technical Working Groups • Best practices in all 4 units collated • Regular lead meetings • Progress monitored by Core Group • Identified pilots for implementation • Based on type, process, duration and team size • Train the trainers • Training developed on CMM, organizational processes • Core group and TWG members as future process trainers

  6. RefineProcess Share Best practices Pilot Total implementation Review With Infosys AssessmentBy CMM Assessor ReviewCurrent practices / benchmark Develop Processes Train The trainers Plan Process improvement & deployment Guide Deployment Facilitate Using experience Partnering with you in your process improvement journey To summarize…

  7. Thank You www.infosys.com

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