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Process Excellence At Bank Of America

Process Excellence At Bank Of America. Experience from the Infosys point of view. Senior management commitment. Appointment of full-time senior person Formation of a steering team Resources for Technical Working Groups (TWG) Regular monthly reviews. Strong engine to drive change.

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Process Excellence At Bank Of America

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  1. Process Excellence At Bank Of America Experience from the Infosys point of view

  2. Senior management commitment • Appointment of full-time senior person • Formation of a steering team • Resources for Technical Working Groups (TWG) • Regular monthly reviews

  3. Strong engine to drive change • The Core Group • Representatives from all 4 divisions

  4. Review of current practices • Interviews with 52 executives • Identification of key gaps • Identification of good practices (maybe in pockets) • Understanding the resistance level • Evaluating the orientation for improvement Established Baseline

  5. Involvement of practitioners • Core group members from various functions • Six Technical Working Groups • Best practices in all 4 units collated • Regular lead meetings • Progress monitored by Core Group • Identified pilots for implementation • Based on type, process, duration and team size • Train the trainers • Training developed on CMM, organizational processes • Core group and TWG members as future process trainers

  6. RefineProcess Share Best practices Pilot Total implementation Review With Infosys AssessmentBy CMM Assessor ReviewCurrent practices / benchmark Develop Processes Train The trainers Plan Process improvement & deployment Guide Deployment Facilitate Using experience Partnering with you in your process improvement journey To summarize…

  7. Thank You www.infosys.com

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