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JEOPARDY!

JEOPARDY!. Click Once to Begin. A game show template. JEOPARDY!. Category Selling. Category Selling 2. Category Selling 3. Category Selling Process. CategorySelling Process 2. Category Selling Process 3. 100. 100. 100. 100. 100. 100. 200. 200. 200. 200. 200. 200. 300.

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JEOPARDY!

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  1. JEOPARDY! Click Once to Begin A game show template

  2. JEOPARDY! Category Selling Category Selling 2 Category Selling 3 Category Selling Process CategorySelling Process 2 Category Selling Process 3 100 100 100 100 100 100 200 200 200 200 200 200 300 300 300 300 300 300 400 400 400 400 400 400 500 500 500 500 500 500

  3. Answer 1-100

  4. Answer 1-200

  5. Calling customer 2 weeks after a sale of a car to see how they were enjoying the purchase Follow up

  6. If a item is out of stock a good sales person will attempt to meet the customers need by offering a….. Product Substitution

  7. Straighten up, cleaning and restocking is what step in the selling process? Preapproach

  8. Any form of direct, personal communication between a salesperson and a prospective customer. Selling

  9. Matching the characteristics of a product to a customer’s needs and wants Feature-benefit selling

  10. Consumers have conscious, logical, well thought out reasons for making purchases. Example: Purchasing a hybrid vehicle because of increased gas mileage. Rational

  11. Feelings experienced by the customer through association with a product. Example: Buying a loved one a Valentine’s gift Emotional

  12. Takes place when a customer has had no previous experience with the item. Extensive

  13. Daily Double!!! To form by instruction, discipline, or drill. Training

  14. The first step in the sales process Approach

  15. Step three in the sale proccess Present the product

  16. The salesperson asks the customer if they need help Service Approach

  17. The salesperson uses two or three of the service, greeting, or merchandise approaches Combination approach

  18. A legitimate reason, doubt, or hesitation a customer has for not making a purchase. Objection

  19. A reason a customer will not buy or speak to a salesperson Excuse

  20. the objection back to the customer as a selling point. Boomerang

  21. Initiating and obtaining an agreement from the customer to purchase a product. Closing a sale

  22. watch for facial expressions, body language, and listen to comments. Buying signals

  23. Suggest the customer choose between two items Which Close

  24. Test the readiness of the customer to buy. For example, “Is this a gift for someone? Trail close

  25. Asking for the sale. This method is most effective when the buying signals are very strong Direct

  26. Selling complimentary or additional goods or services to the customer that would make the original purchase more enjoyable. Suggestion selling

  27. Offering related merchandise. For example, the customer has committed to buying a pair of sneakers Cross selling

  28. Recommending larger quantities of merchandise at a lower price. This method is most effective when the retail customer is purchasing inexpensive items, or when a B2B customer can take advantage of lower prices or special deals. Upselling

  29. merchandise is removed from stock and held until the customer pays for it. Layaway sales

  30. an agreement that allows the customer to take the merchandise home, for further consideration On approval sale

  31. a customer pays for the merchandise upon delivery. These are not as efficient as other types of transactions Cash-on-delivery

  32. Funds are immediately withdrawn from the customer’s bank account Debt Card

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