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EWU Telephone Systems Upgrade

EWU Telephone Systems Upgrade

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EWU Telephone Systems Upgrade

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  1. EWU Telephone Systems Upgrade What This Project Does For You… EWU Telecommunications (http://telecom.ewu.edu)

  2. Upgrade Goals • Upgrade All Outdated Hardware • Manufacturer Discontinued Equipment • Will Not Support New Features • Upgrade Outdated Voice Mail Systems • Manufacturer Discontinued Equipment • Will Not Support New Features • Upgrade Outdated Power Equipment • Upgrade Call Center Software • Improves Reporting • Allows More Departmental Customization • Add New Requested Features • Caller ID (Internal and External) • Speaker Phone (Not On Basic Model) • Call Forwarding to Local Numbers • Supports Application Integration (Feature button) • More Flexibility for Music On Hold EWU Telecommunications (http://telecom.ewu.edu)

  3. Long Term Goals • Unified Messaging • Treat Voicemail Like e-mail • Common Platform for Voice/Electronic Mail • Presence • Soft Clients • Road Warriors • Add to Laptops • Applications Integration • Communications Enabled Business Processes • Using Telephone Systems for Critical Communications • Voicemail Broadcasts • Using IP Phones As an Intercom • Broadcasting to Digital Displays • Conference Phones • Meet-Me • Ad Hoc • Wireless Handsets • Using University Wireless Network • Using Dual-Mode Nokia Phones • Requires Security Review EWU Telecommunications (http://telecom.ewu.edu)

  4. Before Old Call Processors Newer Call Processors Existing Voicemail Systems Copper Cable Plant Telephone Technician Stations EWU Telecommunications (http://telecom.ewu.edu)

  5. After • Uses the University Data Network to Transport Voice • Primary and Backup Call Managers • Primary Voicemail system • Primary E-911 Reporting Systems • Primary Call Center Server • HP Servers with Hardened Microsoft Operating System • Backup Systems Located In School of Computing and Engineering Sciences Bldg. Media Converter Call Manager Servers Emergency Responder IP Call Center Voicemail EWU Telecommunications (http://telecom.ewu.edu)

  6. Status • All Systems Installed • All systems installed and tested • Pilot Project Underway • Campus Wide Deployment Schedule in Development • Conversion of Primary Telephone Lines Complete • Failover Tested and In Service • Campus-Wide Voicemail Upgrade In Process • Can Not Forward From Old to New Voicemail Systems • Information Campaign Required • Buildings in the Queue for the Summer • Sutton Hall (Phones & IPCC) • JFK – All Floors • Showalter Hall EWU Telecommunications (http://telecom.ewu.edu)

  7. What To Expect When We Arrive • Pre-Installation Survey • Telecom will survey to determine what type of phones and where • Survey will discuss upgrades as necessary • Qwest student helpers will place and “TAPS” phones • Phones will be placed on desktops, and connected to the data network. • Phones will be registered to the Call Manager • Training will be provided • Probably two separate “hands-on” training sessions. • Lasts roughly 90 minutes, with play time. • Phones will be converted to the new system with the completion of training. EWU Telecommunications (http://telecom.ewu.edu)