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This guide, located in your student handbook, provides essential insights into active listening and self-inventory techniques. It covers barriers to effective listening, such as distractions and personal biases, and offers strategies for improvement. Learn about passive and active listening styles, with practical techniques for engaging with speakers effectively. By developing a motivation to listen and mastering verbal and non-verbal cues, you can enhance communication and foster deeper connections. Make the most of your conversations with these expert tips.
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Active Listening Begin your Self-Inventory while you are waiting; it is located in your student handbook under this titled section.
Understanding Listening • Self inventory Barriers to Listening • Topic uninteresting • Criticizing speaker( appearance, communication style) • Fake attention • Getting over-stimulated by what the speaker says • Distractions • Personal prejudice
How to improve Listening Skills • Develop a desire (motivation) to listen, regardless of your interest level. • Become aware of your own biases and attitudes. • What are “shock” words or situations • Be open minded • Don’t listen only for facts • Delay judgment
Listening Styles Passive Listening Active Listening Active listening is using verbal responses to show acceptance, understanding respect, sympathy, and encouragement. • Passive listening is showing a person that you are interested without really speaking.
Passive Listening Techniques: • Make eye contact • Reflect your feelings with facial expressions • Nod your head • Use short encouraging verbal responses (‘ uh-huh”) • Lean forward Passive Listening
Active Listening Techniques: • Use verbal responses ( “Really?”, “I see”, “What happened next?”). • Comment directly on what is being said. • Restate the speaker’s ideas in your own words (“Do you mean…..?”). • Encourage the person to express feelings (“I guess you must have felt….”) • Encourage more information (Tell me about…”) • Don’t pass judgment. Active Listening
Attending • Attending: Giving all of your physical attention to another person. • Huge impact on the quality of communication between two people. • Let’s them know you are interested in what they have to say. • LACK of good attending communicates that you really don’t care about what you have to say.
How to Attend • The body should be relaxed; alert posturing • Leaning slightly toward the speaker • Communicates energy and attentiveness • Face the other squarely, position yourself so you are at eye level with the speaker • Communicates that your involved; places you out of authority figure, and helps with feelings of threat or fear. • Maintain open posture (fosters interpersonal relatedness) • Closed posture (crossed arms or legs)- coldness, defensiveness • Awareness of proximity to the speaker • Personal space; boundaries-crossing can be defensive/ too much is a disconnect.
S - face the mentee(s) squarely O – have an open posture L – lean into the conversation E – eye contact R – be relaxed TOO MUCH TO REMEMBER?Just SOLAR