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This study by R. Sabherwal and D. Robey explores the relationship between variance and process strategies in information system development (ISD). Focusing on factors like independent variables, user participation, top management support, and system’s technical quality, the authors analyze how social processes, conflict management, and communication affect learning and outcomes in ISD. Using data from 50 student teams, the research identifies 1,056 actions, linking who they are, what they do, and how they do it, providing valuable insights into successful ISD practices.
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Reconciling Variance and Process Strategies for StudyingInformation System Development R. Sabherwal and D. Robey Information Systems Research 1995, pp. 303-327
Information System Development • Variance Strategy • Process Strategy
Variance strategy • independent variables • user participation • top-management support • system's technical quality
Process Strategy • social processes • Conflict • Communication • learning • sequences of events during lSD • Outcomes can be explained with reference to the preceding sequence of events during ISD
50 student teams • 50 usable reports • 1056 actions identified (~20 per report)
Who They Are (Variance strategy) • + What they do (Process Strategy) • = How they do it (combination)
