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Toll-Free Customer Protection with Resp.Org Code “00”

Discover the importance of using a unique Resp.Org Code “00” to safeguard toll-free customers. This code ensures advanced notification calls for emergency requests, authorization requirements, and customer directives for enhanced security.

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Toll-Free Customer Protection with Resp.Org Code “00”

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  1. Carrier D Carrier A Carrier C Carrier B Toll-Free Component Relationships Resp Org 11 SMS 800 Resp Orgs 33 Resp Orgs 22 Toll-Free Customer Help Desk

  2. Toll Free Call Flow

  3. Recommendation • The Objective of using a unique Resp Org Code “00” is to provide substantial protection to toll-free customers by: • Advance notification call (for emergency requests) from the Requesting Resp Org with paperwork to follow • Requiring Resp Org’s Authorizing Signature on 10-00 Form • Copy of Customer Directive and LOA with a Customer Contact Name & PIN or a Customer Contact Authorizing Signature not More than 30 Days Old

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