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Outsourcing

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Outsourcing

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    1. Philip McKinney August 23, 2007 Outsourcing/Franchising Government Services - Pros & Cons Pacific Emerging Issues Conference

    2. ? 2,200 Judges ? 30,000 Employees$6 Billion Annual Appropriation ? $500 Million Spent on Contracts ? $6 Billion Annual Appropriation ? $30 Billion Registry Funds ? 94 Independent Court Districts ? 600 Geographic Locations ? 5000+ Financial System Users

    3. Each Judicial district is composed of the following court units: ? District Court ? Bankruptcy Court ? Probation Office ? Pretrial Services Office ? Federal Public Defender

    4. Some Guidance and Oversight the Judiciary is not subject to: ? Chief Financial Officers Legislation ? Inspector General ? Audited Financial Statements ? Office of Management and Budget Directives ? Federal Acquisition Regulations

    5. The AO provides administrative support services for all Judiciary activities. In the financial arena, the AO provides the Judiciary with the following: ? Core Financial Systems ? Fine & Restitution Collection Systems ? Registry Fund Investment System ? Personnel and Payroll Systems ? Criminal Justice Act Payment System

    6. Current Service Delivery Model

    7. FAS4T Service Delivery Model

    8. ? Significant Cost Savings and Avoidance ? Not our Core Business ? Were Not Particularly Good at Providing Services ? Technology Changing too Fast ? Government Procurement and Personnel Regs

    9. ? Hosting Services ? Hardware, Upgrades and Maintenance ? Application, System and 3rd Party Software ? OS & DBMS ? Application & 3rd Party Software ? Any other software (TMS, Monitoring, HD, etc.) ? Configuration Management

    10. ? Security ? Personnel ? Data ? Physical ? Standards ? ISO 9001 ? SAS 70 ? NIST 800-18, 26, 30, 53, and 60 ? NACI

    11. ? Backups and Off-site Storage ? Local and Remote ? Disaster Recovery at Remote Site ? Full Recovery 48 hrs After Declaration of Disaster ? Philadelphia ? Tier 3 User Support

    12. ? India Oh No!!!!! ? Resistance from Internal Stakeholders ? Control, Accessibility and Performance ? Trust ? Security ? Loss of Institutional Knowledge ? No Experience with Outsourcing

    13. ? Vendor Understanding of Judiciary Business ? Functions ? Drivers ? User Base and Culture ? Negotiating Service Levels

    14. ? Solicit Partnership and Buy-in w/Stakeholders ? Clearly Document Services to be Outsourced ? Document and Circulate Detailed C/B Analysis ? Stakeholder Review and Input ? Document Current Measurable Service Levels

    15. ? Attempt to Establish SLAs w/Contractor ? Conduct Proof of Concept w/Champion Users ? Require Contractor to Meet or Exceed Current Levels ? Negotiate SLAs Based on Proof of Concept ? Review Results w/Stakeholders & Agree to Proceed

    16. ? Availability of the hosted application ? Production ? Test ? FTP ? Performance of the application ? Production Only ? Responsiveness of key services ? Database refresh ? Incident notification ? Incident escalation

    17. ? Availability (SiteScope) ? Performance (Tuxedo) ? Incident response times (Remedy) ? Intrusion Detection System (NetSec)

    18. Availability Measures * Mon thru Fri 7am until 10pm ET excluding Federal holidays. Excludes scheduled downtime, authorized requests by the AO, outages caused by or controlled by third-parties, items not under direct control of Contractor, periods during which a Force Majeure event applies.

    19. Performance Measures

    20. Responsiveness Measures

    21. ? Partnership w/ Stakeholders and Contractor ? Built on Mutual Trust ? Measurable Data Sources ? If not Important Dont Measure ? Established Mechanism to Measure

    22. ? Less is More ? Dont Over Complicate ? Root Cause Analysis ? Incentives + or - Penalties ? Review and Revisit Regularly

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