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Francisco Munoz Alvarez Oracle ACE Director President of NZOUG, LAOUC & CLOUG

Francisco Munoz Alvarez Oracle ACE Director President of NZOUG, LAOUC & CLOUG 8/9/10g/11g OCP, RAC OCE, AS OCA, E-Business OCP, SQL/PLSQL OCA, Oracle 7 OCM Oracle 7 & 11GR2 Beta Tester ITIL Certified

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Francisco Munoz Alvarez Oracle ACE Director President of NZOUG, LAOUC & CLOUG

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  1. Francisco Munoz Alvarez Oracle ACE Director President of NZOUG, LAOUC & CLOUG 8/9/10g/11g OCP, RAC OCE, AS OCA, E-Business OCP, SQL/PLSQL OCA, Oracle 7 OCM Oracle 7 & 11GR2 Beta Tester ITIL Certified Blog: www.oraclenz.com y www.oracleenespanol.com - Email: franciscoa@dbisonline.com Twitter:fcomunoz - Comunidad Oracle LAD: www.oraclemania.ning.com CEO and Technical Director at DBIS ™ Database Integrated Solutions www.dbisonline.com www.dbis.co.nz

  2. Some Real Results What is DBIS? Key points for a successful implementation? Q&A

  3. What is DBIS?

  4. Some short facts about DBIS: • Born in October 2008 • A Customer Oriented Company (Customer always on first place) • 100% of our team members are Certified • Present in 7 Countries • Responsible for the first 11gR2 Production Implementation in the APAC Region • Real 24x7 Help Desk, Support and Consulting Service

  5. Some comments about our work: “ DBIS is an excellent and the logical choice for any implementation in New Zealand” By Mark Townsend, VP Product Management Oracle HQ

  6. “DBIS provided a great professional results on the Oracle project they did for us. They dedication was above and beyond even a good standard of work. I would certainly use them again.” John Holley, CIO, Auckland Regional Council

  7. “Thanks to DBIS, NZBUS have now an efficient and secure environment, DBIS achieved on a few months the results that other companies in the region were saying to be impossible. I can’t think in another option than DBIS for any other IT project in the future.” Altmaar Visser, ICT Manager NZBUS

  8. Key points for a successful implementation?

  9. The key points for a successful implementation are: • Partnership • Proactive not Reactive Methodology • Quality commitment • Right People to the right job • Involvement with Oracle Community - Oracle is our passion, nothing less will suffice! • Love what you do

  10. Some Real Results

  11. Being Proactive • Backup Strategy • Reducing Down Time (Detecting problems before becoming a real problem) • Documenting

  12. SLA - Order of Service / Attention (20 minutes) : 64% to 98% at 3 months. • SLA - Order of Service / Finish (4 Hours): 52% to 96% at 3 months. • SLA - Uptime Instances: 87.9% to 99.9% at 3 months. • SLA - Customer Satisfaction: 48% to 92.7% at 3 months.

  13. How important is your data to your company? Who can you really trust to care your data?

  14. Q&A

  15. Thank You !

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