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Navigating Current Issues and Themes in Public Sector Reform and Efficiency

This document explores key contemporary issues, themes, and drivers in the public sector, including recent government reviews aimed at enhancing efficiency, such as the Gershon and O'Donnell Reviews. It highlights the significance of transforming operations in various departments and discusses the challenges of procurement, regulatory compliance, and technology in public services. The content emphasizes the importance of professional staffing, change management, and strategic collaboration in addressing these challenges while improving service delivery and reducing costs.

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Navigating Current Issues and Themes in Public Sector Reform and Efficiency

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  1. C&SI Public Sector Offering Champions: Malcolm Stirling / Eric Kerr

  2. Current Sector Issues, Themes and Drivers • Implementation of government reports: • Gershon Review – increased efficiency, reduced costs. • O'Donnell Review - merger of Customs & Excise and the Inland Revenue • National Offender Management Service – merger of Prison Service and Probation Service • Lyons Review - involves the potential relocation of up to 20,000 public sector jobs out of London.  • Hampton Review - reducing the administrative cost of regulation • Homeland Security – introduction of biometric passports and ID Cards • Procurement – Expensive & time-consuming for all. Private sector buoyancy leads to dip in PS interest. • Freedom of Information Act • Enabling Change, Transformation and Change Management

  3. CSC Point of View • CSC’s point of view is: • Quick win solutions are not the answer • Professional functions should be staffed by professionals • Back office poorly served by technology • Support services hindered by bureaucracy • HMG do the same thing many times & poorly • Solutions are not just about IT - but more about changing the way departments operate • Include the reasons of how we differentiate from our competitors • For the larger opportunities the competition is small – we have a good reputation – many competitors do not. • Larger opportunities require a team approach – we are good at building consortia

  4. CSC Solutions • IT Outsourcing • Transition • Transformation • Shared Service Management • BPO • Client-side C&SI • Management, IT, Change Management, Transformation, BPM, Document Management, Risk Assessments, Security Performance, Business Continuity, RFID, ID Cards, E4 • Hedra Capabilities

  5. Collateral & Other Supporting Assets • Published brochures, flyers, white papers and case studies etc • Publication CSC in the Public Sector • EMEA Case study slide show;

  6. Spokespeople

  7. Target Audience • Focus on Specific Target Organisations/Department • Audience for solutions: • Senior Department officials • Strategic planning groups • Members of Parliament • OGC • Catalogues • DCSA • SCAT • GCAT • Cross-Department Decision Makers/Influencers

  8. Marketing Needs/Wants Optional slide • Activities and events to increase CSC’s brand value in Government • CSC Speakers on key Government Platforms • Budget to participate in Lead Generation activities • Networking events to build top level relationships • Budget to develop next generation flyers, case studies and brochures

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