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Enhancing Local Government Efficiency: The ESD Toolkit Initiative

The ESD Toolkit Initiative has been a pivotal resource for local authorities in the UK since its inception in 2002, designed to streamline service delivery and improve customer access. With over 14,000 users, it promotes best practices and encourages partnership between local governments and private sectors. The toolkit offers guidance on standards, service classification, and infrastructure management, facilitating enhanced communication and collaboration among agencies. Key objectives include facilitating knowledge sharing, supporting process changes, and improving service reporting for efficiency gains.

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Enhancing Local Government Efficiency: The ESD Toolkit Initiative

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  1. A-Z & Knowledge Base Project Sheila Apicella

  2. More for less!! Delivering services in partnership New initiatives Information Assurance Joining up the dots!! Service Professionals Standards & Common Infrastructure Identity Management Shared Culture Efficiencies/ improved customer access

  3. esd-toolkit has been around to support Local Government for quite a while……. • 3 London Boroughs & Porism Ltd formed project group • A steering group set-up in Autumn 2000 • LAs across the country contributed best practice/guidance • esd-toolkit application live - July 2002 • Rapid take up & developments • LGOL funding 2004/05 and 2005/06

  4. Five years on • Focus • Objectives • Strategic positioning with major initiatives across the public sector and within the local government agenda • National agenda and local priorities • Governance and regional partnerships

  5. What is esd-toolkit? • 14,000 + registered users – includes all LAs • 90+% have their own web space and model • 10 toolkit local communities – now includes Scotland! • 9 special interest groups – thematic • Accredited toolkit practitioners • training, peer support, beta testing • Steering group, programme boards • development – engagement - controlled lists, core content + standards

  6. esd-toolkit – what is freely available! http://www.esd.org.uk/standards/

  7. LGSL& SLGSL- Local Government Services List defines what LAs deliver and is being expanded to cover public sector services delivered in partnership LGATL - Local Government Agency Types List the types of agency responsible for delivering services. LGTL - Local Government Resource Type List “types” of electronic resources LGAL - Local Government Audience Type List defines the types of citizen to whom a service or local government resource is relevant LGBCL - Local Government Business Category Listfor populating the e-GMS 'subject' element for business related resources (in addition to IPSV) LGChL - The Local Government Channel List standard definitions of access/delivery channels LGCS - Local Government Classification Schemesupports Data Protection, FOI and records management LGDL - Local Government Directory List defines the generic structure of a UK local authority LGIL - Local Government Interaction Listtypes of interaction has been used to help measure BVPI 157 – now does lots more! LGNL & SLGNL - Local Government Navigation List enables a user friendly web interface IPSV – Integrated Public Sector Vocabulary to help search and find electronically held resources across the public sector Controlled Lists, Standards and schemas

  8. What are the advantages of subscribing? • Significant extra reporting options • Xml and csv upload facilities to assist transfer of material to your own web space and other systems eg CMS and CRM • Access to a wider range of discussion forums • Access to on-line documents promoting knowledge sharing from the enthusiastic toolkit user community • Private web space - create, revise and analyse your own local structure tree linked to the ‘core’ tree • Understand and cost what you deliver • Add services delivered in partnership and Partners

  9. Understand what you do Architecture • dynamic model of local government • lists + architecture + LGSL/LGNL/IPSV etc • core - shared + tailored models • content + templates • standards + self-assessment • inspections/requirements/reports • process maps • FAQs and forms

  10. Manage, monitor, measure, report Infrastructure • management – locally administered - shared • monitoring – measuring - reporting • statistics - benchmarking • compare + contrast + share • corporate dashboard + my toolkit • news – dissemination • events - booking

  11. Who’s there to help? People from Local Authorities across the UK • toolkit local communities • working groups – peer support • projects database • forums • people finder • news and information • communities + micro-sites • self-assessment

  12. What’s in it for… • CEOs • more than 13,500 staff using across LAs • improving how organisations work • Heads of finance • support business cases for process change • audit trail with potential to identify unit transaction costs across channels • Business process/change managers • record more information about processes • rate usefulness of process maps and documents

  13. What’s in it for… • Customer service • metrics against channels demonstrates benefits of providing + marketing shift • links to delivery standards, FAQs, examples, templates • Heads of efficiency/e-champions • linking to efficiency savings reporting • RCEs involvement re sharing best practice information and networking service experts • Web masters • metrics to demonstrate provision/marketing effect • DirectGov + LocalDirectGov • accessibility and usability improvement

  14. esd-toolkit objectives • Enable local government and partner organisations to optimise shared knowledge and expertise – to meet their dynamic agenda and Make a real change for the better in customer focused service delivery • Develop practical help and relevant solutions to challenges by facilitating collaborative ways of working • Help local authorities and others in the public sector to maximise efficiencies and evidence return on investment

  15. Thank you for listening sheila.apicella@idea.gov.uk 07769 692989 http://www.esd-toolkit.org http://www.esd.org.uk/projectscotland

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