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Expert User Support Services for Web100 Community

Get top-notch technical and non-technical support from our experienced team. We offer workshops, documentation, and more to enhance your experience with Web100 services. Connect with us today!

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Expert User Support Services for Web100 Community

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  1. Web100 User Services support@web100.org Support Team: Tanya Brethour, Jim Ferguson, Steve Engelhardt

  2. Overview of Presentation • Introduction • What do we do? • Types of Support • Conclusion • Questions are encouraged at any time! www.web100.org internal.web100.org

  3. Who are we? • Jim Ferguson • Head of the support team • Organizes evaluator conference calls and workshops • Tanya Brethour • Answers support email, sends out announcements, develops/maintains web site, etc. • Steve Engelhardt • Answers support email and works on userland issues. www.web100.org internal.web100.org

  4. What do we do? • Answer Questions! • Technical (Installation, bugs, GUI questions) • Non-Technical • Requests • Documentation • Plan workshops, tutorials, evaluator conference calls, and more www.web100.org internal.web100.org

  5. Types of Support • Mailing Lists • Public & Internal Web Site • Evaluator Conference Calls • Workshops & Training www.web100.org internal.web100.org

  6. Mailing Lists • support@web100.org • Email for all technical and non-technical questions • discussion@web100.org • Questions answered by evaluators or by support • Forum for discussions between evaluators • Create an account on the Web100 SourceForge site. Stay on internal mailing list. www.web100.org internal.web100.org

  7. Internal Web Site • Overview of Internal Site • Based off SourceForge, but it is a local installation (with modifications) • Login to get all the benefits. • Open to the public! www.web100.org internal.web100.org

  8. Welcome Page www.web100.org internal.web100.org

  9. Contact Lists All mailing list archives are online!! www.web100.org internal.web100.org

  10. Test Machines Email support@web100.org if you have a machine to add! www.web100.org internal.web100.org

  11. Reporting Bugs www.web100.org internal.web100.org

  12. Support Tickets www.web100.org internal.web100.org

  13. Documentation www.web100.org internal.web100.org

  14. Documentation • users-guide.txt • GUI tools, command line scripts explained • developers-guide.txt • Library API explained • tcp-kis.txt • Web100 variables www.web100.org internal.web100.org

  15. Evaluator Conference Calls • Held every 6 weeks or so • Reminder email sent 1 week before call • Time to share with fellow evaluators about their site’s development • Time for evaluators to ask developers questions • Very informal discussion www.web100.org internal.web100.org

  16. Workshops & Training • Workshops (1 or 2 a year) • Announcements will be sent out to the internal mailing list and placed in the events section on web100.org www.web100.org internal.web100.org

  17. Web100 Main Site • Latest Web100 releases: http://www.web100.org/download • Web100 user contributed code: http://www.web100.org/download/contributed • Event listing http://www.web100.org/events/ • News listing http://www.web100.org/news/ www.web100.org internal.web100.org

  18. Conclusion • Send support email! • Use the internal site • Participate in Evaluator calls and workshops • Any questions? www.web100.org internal.web100.org

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