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Access Reservation Script September 10, 2019

Access Reservation Script September 10, 2019. Reservation Script. The Access Reservation Script is a guide for call takers to follow with the goal of: Streamlining the reservation process Collecting all necessary trip information Ensuring quality of call. Reservation Script.

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Access Reservation Script September 10, 2019

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  1. Access Reservation Script September 10, 2019

  2. Reservation Script • The Access Reservation Script is a guide for call takers to follow with the goal of: • Streamlining the reservation process • Collecting all necessary trip information • Ensuring quality of call

  3. Reservation Script

  4. Reservation Script

  5. Reservation Script

  6. Script Variations • Variations from the Access Script may occur when scheduling: • Transfer Trips • Parents with Disabilities Trips • Access To Work Trips • Standing Orders

  7. Possible Script Improvements • Moving reminder items to the hold message such as: • Being at the curb • The 20 minute window • Having exact fare ready • Next Day service only

  8. 5M Scheduling Platform Eastern, West Central and Southern Regions

  9. Trapeze Scheduling Platform Northern and Santa Clarita Regions

  10. Adept Scheduling Platform Antelope Valley Region

  11. Feedback Questions or Comments

  12. Thank you for joining us.

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