1 / 4

Performance networks

This document provides an overview of the key performance indicators (KPIs) and quality indicators for catering and cleaning services. It includes data on cost per meal and cost per square meter for the top three service providers, along with metrics such as total meals sold, staff food uptake, and satisfaction rates. Additionally, it addresses nutrition standards, sustainability efforts, and user feedback mechanisms. This analysis helps in evaluating operational efficiency and quality trends essential for effective management in schools and other institutions.

zlhna
Télécharger la présentation

Performance networks

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Performance networks Benchmarking group KEY PERFORMANCE INDICATORS…CATERING Cost per meal top 3 Auth : £/meal total meals sale price m/h uptake staff/food schools 7111 : £2.04 653,498 £1.60 13.57 54.6% 0.76/0.90 22 7021 : £2.14 1,478,564 £1.75 10.26 55.9% 1.15/0.69 27 7068 : £2.26 4,357,962 £1.20 7.63 65.9% 1.06/0.65 140 Questions… Production style Menu choices Staffing terms and conditions Management structure / budget holder Spread and size of schools

  2. Performance networks Benchmarking group QUALITY INDICATORS…CATERING Nutrition Nutrient standards? Nutritionist? External funding? Staff training? Breakfast / ASM? Awards? Sustainability Food sourcing? Disposables? Training? Waste policy? Energy reduction? ISO14001 Quality Customer satisfaction? Consultation? Complaints? Staffing Absence? Training? IIP? Job evaluation? Development plans?

  3. Performance networks Benchmarking group KEY PERFORMANCE INDICATORS…CLEANING Cost square metre top 3 Auth : £/m m2 staffratio mat/equi FTE abs m2/h (p) 5138 : £10.01 274,604 92% 3.7% 178 6.24 1.01 5025 : £10.86 562,557 82% 5.9% 362 4.03 0.92 5083 : £11.05 590,104 92% 3.6% 339 4.57 0.98 Questions… Frequency of cleaning Pay rates Input or output spec / cover levels Employment terms and conditions Property types Range of services

  4. Performance networks Benchmarking group QUALITY INDICATORS…CLEANING Quality Customer satisfaction? Consultation? Complaints? Sustainability Environmental policy? Chemical use? Staffing Absence? Turnover? Training?

More Related