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Minnesota Online

Minnesota Online. Minnesota State Colleges and Universities. ADEC April 23, 2008 Minneapolis, MN Gary Langer Associate Vice Chancellor-Academic Innovations. Minnesota State Colleges and Universities.

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Minnesota Online

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  1. Minnesota Online Minnesota State Colleges and Universities ADEC April 23, 2008 Minneapolis, MN Gary LangerAssociate Vice Chancellor-Academic Innovations

  2. Minnesota State Colleges and Universities Education Grid - To provide access and opportunity and To integrate the system by leveraging the depth and breadth of content and services at the Minnesota State Colleges and Universities … • 32 state universities and community and technical colleges • 242,000 students per year in credit-based courses • 140,000 students in non-credit courses

  3. Education Grid

  4. Historical Context “It’s not about you” - student • Virtual SummitOctober 2000 • E-Learning Task ForceWinter 2001–Spring 2002 • Congressional Award IMarch 2001 • Congressional Award II March 2002 • E-Learning Task Force Report May 2002 • Minnesota Online CouncilJuly 2002 • Congressional Award IIIMarch 2003

  5. Minnesota Online Data • Programs: 244 • Courses: Over 2,500 distinct online courses • Course Sections: Over 7,500 sections • Course Registrations: Over 60,000 students with 130,000 enrollments • FYE: 12,535 which is 9.2% of the System's total

  6. MnSCU online enrollment growing Online Student headcount in credit courses Online as a % of total 7% 10% 12% 17% 21% 25%

  7. Purpose & Vision • The Purposeof Minnesota Online is to provide a collaborative framework for serving the online learners of the Minnesota State Colleges & Universities • The Visionis to be a trusted provider of choice for high quality online learning opportunities expanding access for a community of lifelong learners with Minnesota and beyond. • A Byproduct – Catalyst for Change

  8. Linkage to System’s Strategic Plan Minnesota Online, the collaborative framework established by the Minnesota State Colleges and Universities for serving online learners, provides critical solutions that enhance the foundational processes set forth in Designing the Future: The Strategic Plan for the Minnesota State Colleges and Universities. Inherent principles of MnOnline are: • The ability to communicate effectively with students and faculty • The pursuit of partnerships and collaboration within the system, our communities, the corporate sector and other education and state agencies • Addressing the diversity of learners • Continuously improving on the delivery of learning experiences • Demonstrating accountability for providing student access and serving students flexibly and responsively • Supporting learning innovation and system-building

  9. Business Plan – Strategic Goals • To increase student access and opportunity by moving forward at a strategically aggressive pace to implement Minnesota Online, including consistent and reliable student and faculty support services, faculty training and resource centers. • To serve as a model for system-wide collaboration that is standards-based, assures accountability and sustain-ability and is coordinated to maximize effectiveness and efficiencies of an integrated system. • To increase significantly the capacity of the Minnesota State Colleges and Universities to provide access to quality online programs and to assist the state in being innovative and competitive in a global market.

  10. Fiscal Model • Directed funds • $5 per credit assessment • Grants • Tuition rates • Market rate • No out-of-state rate Note: Cost-effectiveness of online delivery continues to increase

  11. Council Membership 24 member collaboration • Campus administrators including Presidents, Chief Academic Officers, Chief Distance Education Officers, Chief Student Affairs Officers, Chief Information Officer, Chief Continuing Ed/ Customized Training Officer • Campus faculty and students • Office of the Chancellor staff (incl., CIO, Finance, Human Resources, Public Affairs) • Ex Officio: 1) Online High Schools 2) Tribal Colleges

  12. Council Workgroups • Over 100 Campus and Office of the Chancellor staff are involved in workgroup activities: • Academic Services • Accreditation • Quality/Indicators • Operations • Communications/Marketing • Fiscal • e-Student Services • eTutoring • LifePlan • Online Orientation

  13. Minnesota Online Council – Strategic Goals Seamless & BPAC: Integrated Student, Academic, and Administrative Services and Usability Structure Communications: Internal and External Marketing Plan Specific for Digital Strategies Assessment &For Student Learning, Services, Content, Evaluation: and Consistent Delivery Continuous Define Next Phase Of Minnesota Online: Improvement: the “Product” Based on Continuous Improvement Models Long Term Viability: Sustainable Business Plan that Support Stakeholders, Projects, and Efforts

  14. System-wide Services Minnesota Online Council recommended that a Seamless student experience includes: • One start date for academic terms - Done • One time application & fee - In progress • One entrance assessment for college readiness - Done • One “universal” student id number - Done • One place to view available courses - Done • One point of registration - Done • One financial aid process - Done • One billing statement - Can see one statement with all billings • One point of payment - In progress • One academic record - Done but not one transcript yet • One transfer approach - In progress - DARS • One method of directory authentication - In progress

  15. Online Pathway for Medical/Clinical Laboratory Programs Baccalaureate Associate of Applied Science Phlebotomy Certificate

  16. Consolidated Services Comment by Dr. Steven Crow, Higher Learning Commission Executive Director: Acknowledged for the 21st Century student, the “… capacity of Minnesota Online to do for the system the kind of review appropriate to this new mode of educational delivery.” • Online Support Center • D2L licenses • D2L Help Desk • Quality standards and assessment • Peer review of online readiness • Web-enabled student services • Curriculum development funding • Marketing and communications – Google adwords, radio, cable • Customer service software - RightNow Tech • Online tutoring – Smarthinking • Virtual faculty training center

  17. Collaboration/Curriculum Building Minnesota Online - national exemplars in collaborative learning and technology and use of standards • Course Standards with the Quality Matters Project • Five rounds of eCurriculum Grants (incl. courses, LO & games) • WCET/Edutools Learning Object Repositories Comparative Research Project • Member • Multimedia Education Resources for Learning and Online Teaching (MERLOT) • National Repository of Online Courses (NROC) • Academic Co-Lab (Madison WI) • Minnesota Online Digital Exchange (MODE) - Learning Object Repository • iTeach Faculty Professional Development Center

  18. Uses technology to increase the availability of the certificate, diploma and A.A.S. and A.S. degrees to early childhood and child care teaching staff. • Coordinates the delivery of on-line learning through a partnership among thirteen ACCESS member institutions. • Reduces or eliminates many barriers to higher education such as distance, time, transportation, scheduling conflicts, and child care. • Increases the access to higher education and credit-based courses. • Increases the degree completion rate. • Reduces the time it takes students to complete the degree. • Increases the capacity of family child care providers, child care staff, early childhood programs, school age professionals, and Head Start grantees to utilize e-learning. • Develop and use new and innovative ways of teaching. • Models quality, innovation, and change in higher education.

  19. Recognition and Rewards Minnesota Online- national champion of web-based services. • WCET Audit - has helped to found twenty student services categories covered by the audit. • ‘WOW’ Award from WCET for e-Services (2004) and Online Call Center (2007) • New Center for Transforming Student Services (CENTSS) established by WCET, MnOnline & Seward) • “Good Practices in e-Learning Consortia” serves as a resource and guide for quality assurances for the creation of a consortia • 2006 Tekne Award – MN High Tech Association

  20. Questions? Gary Langer Associate Vice Chancellor Minnesota State Colleges and Universities gary.langer@so.mnscu.edu 651-649-5772

  21. Minnesota Online 21st Century Learning Next Gen Tools Targeted Programs LifePlan Integrated Student Services © 2007 Minnesota State Colleges and Universities Portal Games/ Simulation eReference BPAC eTranscript ISEEK Peer Review NROC Games & Sim eCommunity Digital Resources Smarthinking MERLOT Market Rate Tuition LOR Learning Objects eTutoring D2L Help Desk Revenue Sharing RightNow eCareer Course Redesign Online Support Center Minnesota Online Council eAdvising eCurriculum Grants Core Data Credit for Prior Learning eFolio Directory Services CENTSS CAS Transfer PALS/MnLINK Quality Matters WCET DARS D2L Quality Rubrics MnTransfer iTeach SIS Collaboration Investments Quality Online Services Technology & Capacity Programs & Services Policies & Procedures Minnesota State Colleges and Universities

  22. TERMS TECHNOLOGY & CAPACITY SIS – Student information System: MnSCU uses has developed its own system – Integrated Student Records System for use by the 32 colleges and universities; Web-enabled ISRS - to allow students to conduct business and find information 24/7 D2L Platform - Desire2Learning learning management system for credit & non-credit offerings PALS/MnLINK - PALS is the MnSCU led consortium that provides integrated automated library system for MnSCU and state libraries and some K-12 and public libraries. MnLINK - Link of information for Minnesota Libraries including the gateway. www.mnlink.org Directory Services ­– will provide single sign-on and authentication that will provide easy access to appropriate information and services, e.g., libraries, email, business accounts, etc. Core Data – data that should only be stored in the data store once for a person but be made available to any college or university that has a relationship with that person. Online Support Center – Minnesota Online Call Center that is available 82 hours/7 days a week; located in Perham MN; phone/fax/email/mail/live chat/knowledge bank. www.mnonlinesupport.org RightNow - customer management system that features knowledge banks, FAQs, ask a question and live chat. www.rightnow.com D2L Help Desk -Desire2Learn learning platform technical help desk for students and faculty; operated by one of the MnSCU state universities. LOR - Learning Object Repository – storehouse of reusable learning objects and modules; housed in D2L platform. Smarthinking – system contract for 24/7 online tutoring. www.smarthinking.com Games/Simulation – using the capability of scenario-based learning to enhance pedagogy through interaction. Games/simulations can be direct instruction or used for assessment of learning. eTranscript - Electronic transcripting project (formerly SPEEDE) – now will be XML based. Joint project with U of M and MnSCU www.speede.mntransfer.org Portal - Slices of specific information pertinent to a specific population, e.g., a user or community like Guard Online, CAEL, Schwan’s and other corporate/student populations. Next Gen Tools - next generation tools that feature interactivity, social networking and collaboration: virtual worlds, mobile learning, podcasting, vodcasting, wikis, blogging, and other Web 2.0 systems. PROGRAMS Course Standards: Guidelines and rubrics www.MnOnline.project.mnscu.edu – click on Standards iTeach – faculty training; developed by MnOnline and Center for Teaching and Learning (CTL) and housed at CTL www.ctl.mnscu.edu Quality Matters – membership in consortium (developed by Maryland Online) that have developed rubrics for quality online learning including peer review of courses. www.qualitymatters.org CENTSS - Center for Transforming Student Services provides educational institutions with the tools and training they need to develop and deliver high-quality student services online. www.centss.org eCurriculum Grants – grants made to campuses via RFP for new online program development. Course Redesign Carol Twigg’s program to produce enhanced student learning outcomes, increase retention and reduce costs through technology Learning Objects - any digital resource that can be used to support learning. Objects can be used, reviewed, enhanced, and manipulated by faculty in providing instruction and by students to review specific learning objectives. MERLOT - Multimedia Education Resource for Learning and Online Teaching; learning objects referatory with peer review. www.merlot.org NROC - National Repository for Online Courses; quality online courses that can be used in whole or part in campus curriculum. www.montereyinstitute.org/nroc/ Games/Simulation – using the capability of scenario-based learning to enhance pedagogy through interaction. Games/simulations can be direct instruction or used for assessment of learning. Targeted Programs – strategic build out of new online programs in critical need areas.

  23. SERVICES MnTransfer – web-based system that contains transfer information, articulation agreements, Transfer Specialist campus contacts, policies and more for public and private higher education in Minnesota. www.mntransfer.org DARS Degree Audit Reporting System developed by Miami University of Ohio www.dars.mntransfer.org CAS Course Applicability System (developed by Miami University of Ohio & uses DARS) www.cas.mntransfer.org www.mn.transfer.org eFolio – electronic portfolio system built with Avenet and free to MN residents. Also has verticals for projects, institutional sites, and accreditation. www.efoliomn.com eAdvising – new system to be developed that would enable students and advisors to use web-based applications to access and interact for appropriate advising. eCareer – proposed system that would enable students, institutions and companies to interact on web-based tools to provide information on career fields, scheduling company campus visits, appointment with career counselor, and other functions. eTutoring – campus/system approach with statewide contract with Smarthinking eCommunity – using technology, such as WebBoard, RightNow Technologies and webinars), to increase sense of community by students and faculty; can enhance collaboration in real time & 24/7 ISEEK - Internet System for Education and Employment Knowledge; state collaborative career and education web site. www.iseek.org eReference- online access for virtual reference library services for MnSCU students; goal is 24/7 but likely to be 16/7 at the beginning LifePlan – online modules to help students navigate their educational experience; foundation is eFolioMinnesota with information and activities for Education, Personal, Learning, Leadership, Finance, Work and Career planning. www.century.edu/lifeplan/lphome.htm POLICIES & PROCEDURES Quality Rubrics – use of templates, standards, guidelines and review to enhance and ensure quality courses and programs. WCET - formerly Western Cooperative for Educational Telecommunications: www.wcet.info Student Services Best Practices includes audit of web student services and 4 generations of web information Transfer – effort to have seamless movement from program to program through the alignment of course equivalencies and the interoperability of the MnTransfer Curriculum. Credit for Prior Learning ­– provides opportunities for students to receive college credit for CLEP, military, work and other experiential learning. See www.mntransfer.org Minnesota Online Council - representative body that governs the collaborative of online courses, programs and services of the Minnesota State Colleges and Universities that is known as Minnesota Online. Revenue Sharing – major obstacle for collaboration because of lack of incentive for sharing. Reward currently is for competition which can be counter-productive due to duplication of effort. Market Rate Tuition – online courses can be charged at the going rate determined by the institution, often higher than on-ground tuition. Usually also means that online courses have one rate for resident and non-resident tuition. Digital Resources – learning information that is available anywhere, anytime; such as, library resources, course lessons, textbooks, newspapers, etc. Peer Review - review institutional change requests for online readiness and report to Higher Learning Commission BPAC – Business Practice Alignment Committee – Chancellor directed study and amelioration of business variances that are expensive to maintain in ISRS and produce barriers for seamless students Integrated Student Services – seamless project that focuses on services that would allow students to move easily from one campus to another or to attend more than one campus at the same time

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