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Fundamentals of Usability Testing for Improved User Experience in Libraries

This guide delves into the essentials of usability testing, showcasing techniques and methodologies to enhance user experience within library settings. Adapted from leading researchers, including Marc Hassenzahl and Jakob Nielsen, it explores effective strategies for conducting tests, identifying key tasks, and leveraging low-cost tools. The insights are drawn from actual practices in Penn State Libraries and Baruch College, offering practical tips for efficiently gathering user feedback and addressing usability issues to create more accessible and user-friendly library services.

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Fundamentals of Usability Testing for Improved User Experience in Libraries

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Presentation Transcript

  1. Usability testing Basics Stephen Francoeur User Experience Librarian Baruch College (New York, NY)

  2. About Me

  3. ecahoy. “Finding Time in the Penn State Libraries.” YouTube. 2007. Web. 26 Mar. 2012.

  4. Learning Goals

  5. User Experience Adapted from Marc Hassenzahl and Noam Tractinsky,“User Experience - a Research Agenda.” Behaviour & Information Technology 25.2 (2006): 91–97.

  6. Nielsen, Jakob. “Usabiilty 101: Introduction to Usability.” useit.com. Web. 26 Mar. 2012.

  7. Highly Recommended

  8. Usability Tests

  9. Why Test at All?

  10. What Your Library Can Test

  11. Things You Control

  12. Things You Kind of Control

  13. Things You Barely or Don’t Control

  14. Identify Tasks for the Test

  15. Recommended Gear

  16. Tasks

  17. Screen Recording Software Price Features

  18. Staff of One

  19. “Guerilla testing!” Photo and caption credit:: Amanda Etches http://instagr.am/p/IuHhRri-wS/

  20. Staff of Two

  21. Draft a Test Protocol

  22. Before Each Test Participant Arrives

  23. Getting Each Test Participant Started

  24. Working Through Tasks

  25. As Each Participant Finishes

  26. After Test Is Done

  27. Focus on Fixing Easy Things

  28. For More Info Francoeur, Stephen. “Usability Testing Our New Website.” Beating the Bounds. 16 Jan. 2012. Web. 27 Mar. 2012. link Hassenzahl, Marc and Noam Tractinsky. “User Experience - a Research Agenda.” Behaviour & Information Technology 25.2 (2006): 91–97. link Krug, Steve. Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems. Berkeley, Calif: New Riders, 2010. Print. Nielsen, Jakob. “Usabiilty 101: Introduction to Usability.” useit.com. Web. 26 Mar. 2012. link Reidsma, Matthew. “How We Do Usability Testing.” Matthew Reidsma. 15 Nov. 2011. Web. 27 Mar. 2012. link Reidsma, Matthew. “Why We Do Usability Testing.” Matthew Reidsma. 25 Oct. 2011. Web. 27 Mar. 2012. link University of Texas at Austin. “Usability Testing.” Web Publishing. University of Texas at Austin. 27 Mar. 2012. link

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