student technical support • http://247pearsoned.custhelp.com/ • Self-Help Knowledgebase:Extensive & searchable articles. • Online Chat:Students’ favorite mode of accessing support. • Support form:Enter your question in a form to submit to support. • Phone Support :(800) 677-6337 Monday through Friday Noon to 8PM EST
Student User Guide • To ensure a quick and easy start to your course, check out the interactive, step-by-step • Student MyITLab User Guide (Still under construction) • on the Student Support page of the MyITLab website. • View step-by-step videos on the Support page to see quick demonstrations on registering, enrolling and navigating your MyITLab course!
before you register Before you register, be sure you have: • A valid email address • Course ID from your instructor • Student access code CRSABKP-200303
registering for MyITLab Start your browserand go to www.MyITLab.com. Click the Student button under Register.
registering for MyITLab • 3. On the Register for MyITLab pageselect one of the following: a. Yes, I have an access code. or b. No, I need to buy access.
Online Access Code Purchase for MyITLab You must select the correct version of Office: Office 2007 or Office 2010 If you purchase the wrong access code please call customer service for your credit @1-800-677-6337.
registering for MyITLab 5. On the Access Information page, you will be asked if you have a Pearson Education account. • If so, click the Yesoption. • Enter your existing login name and password.
registering for MyITLab 6. If you do not have an account, click the Nooption. • Enter your desired login name. • Enter and then re-type your desired password. tip: use your email address as your login name: it’s unique and easy to remember!
registering for MyITLab 7. Enter your access code from the MyITLab Student Access Kit. 8. Click the Next button.
registering for MyITLab 10. On the Account Information page, enter your first name and last name. Type and thenretype your email address.
registering for MyITLab 11. In the School Location section, select the country in which your school is located. 12. Enter your school’s ZIP or postal code.
registering for MyITLab 13. Select your school from the list. tip: If your school is not listed, scroll to the bottom of the drop-down list and select Other. Enter your school name and city and select the state from the list.
registering for MyITLab 14. Select a Security Question and enter the answer. 15. Click the button (only once!) to submit your registration. tip: The Security Question and answer helps Product Support verify your identity in case you forget your login name or password.
registering for MyITLab 16. A Confirmation and Summary page displays, indicating your registration is successful! 17. Click the button to log into MyITLab. tip: If desired, print the confirmation page to keep a record of this information. A copy of this information will be emailed to you.
logging in to MyITLab • The first time you log in a welcome message will pop up. Read it, click Do not display this message again, and then click OK.
enrolling in a new course • On the My Courses page, click the Enroll in a Course button.
enrolling in a new course • Enter the Course ID provided by your instructor. Click Submit. • On the Confirm Course screen, verify the course and instructor information. Click the button.
enrolling in a new course • On the Summary screen, confirm the information is correct and then click the button.
congratulations! • You are now registered and enrolled in a course in MyITLab! • Click the Course Name to enter your course.
home computer set-up • To set-up your home computers click HomeComputer Set-up located under For Students on the MyITLab.com homepage. • If you are a Mac User – click the Mac User link under For Students on the homepage.
Tutoring help TUTOR SERVICE Pearson is now offering students access to a Tutor Service within MyITLab! The Pearson Tutor Service provides a convenient opportunity for students to interact with qualified instructors, 24/7, to receive valuable help with concepts and illustrations covered in their course. Your first Tutor Service session is offered FREE as part of your subscription to MyITLab and additional tutor sessions can be purchased any time! Access the Tutor Service through the Tutor Service button on the toolbar in the upper right hand corner of your MyITLab course.
student technical support • http://247pearsoned.custhelp.com/ • Self-Help Knowledgebase:Extensive & searchable articles. • Online Chat:Students’ favorite mode of accessing support. • Support form:Enter your question in a form to submit to support • Phone Support :(800) 677-6337 Monday through Friday Noon to 8PM EST
for more information For more information and a link to Student Support visit us at www.MyITLab.com