1 / 11

Texting-based Reference Service: Best Practices Suggestions

Texting-based Reference Service: Best Practices Suggestions. Lili Luo School of Library and Information Science San Jose State University. The 4th International m-Libraries conference. Do you own a cell phone?. Do you text on a regular basis?.

zorita-craig
Télécharger la présentation

Texting-based Reference Service: Best Practices Suggestions

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Texting-based Reference Service: Best Practices Suggestions • LiliLuo • School of Library and Information Science • San Jose State University The 4th International m-Libraries conference

  2. Do you own a cell phone? Do you text on a regular basis?

  3. According to the Pew Internet & American Life Project: • In 2011, 83% of American adults own mobile phones and 73% send and receive text messages. • Young adults are the most frequent texters – mobile phone owners between the ages of 18 and 24 exchange a daily average of 109.5 messages

  4. Text A Librarian – how text reference works

  5. A study to examine the practice of text reference (based on My Info Quest) -- Funded by IMLS • A collaborative text reference service • Launched in July 2009 • Participated by over 20 libraries, including both public and academic libraries

  6. Ready reference questions – close to 70% • A sample of questions. • What is the airspeed velocity of an unladeneuropean swallow? • How do i get from the intersection austinst and pecan st to 1634 chestnut st in denton, TX? • wut does commed'habitude mean in French • what is the weather forecast for portland, oregon? • What is the recipe for coca cola cake? • What is the reason for each country having its own currency? • What is a good book about 17th century warships? • Why are so manny players in the world

  7. Top Ten Essential Text Reference Competencies

  8. Library User Perceptions I. • Key reasons for non-use: • Lack of awareness • Not texters • Information needs adequately met by receiving assistance from librarians via other venues like telephone, email reference or coming to the reference desk • Self-sufficient information seekers who are able to use library resources and other information resources independently • Lack of the knowledge of how to appropriately use the service • Privacy concerns

  9. Library User Perceptions II. • Users discover their library’s text reference service mostly from : • the library Website • a library staff member. • Users like the following aspects of text reference service: • It’s easy to use. • It’s convenient.  • It’s fast to get an answer. • It’s a comfortable communication venue.

  10. Implications for Best Practices Marketing User Satisfaction Training

  11. Questions/Comments?Lili.luo@sjsu.edu Image credits: http://tinyurl.com/8xjbkf5 http://tinyurl.com/mhquwx http://tinyurl.com/7pw7vpf http://tinyurl.com/7gvzy6v The 4th International m-Libraries conference

More Related