1 / 9

Collaboration for Success

Join the innovative 24/7 reference service cooperatives that revolutionize library support. With contributions from over 800 libraries across the U.S., Canada, and England, our model ensures that patrons receive assistance around the clock without the need for additional staffing. Benefit from curated responses from expert librarians, including specialists in various fields such as medical, art, and genealogy. Enhance your library's service hours, and ensure that every inquiry is addressed by knowledgeable staff, regardless of time. Learn more about how to participate!

zyta
Télécharger la présentation

Collaboration for Success

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Collaboration for Success Susan McGlamery OCLC mcglames@oclc.org

  2. Be there when they need you • Coverage around the clock • Expand hours of service without adding staff • Failsafe coverage • Staffed by librarians like you • 2 Cooperatives: Public and Academic

  3. 24/7 Reference is: • Over 800 libraries in the U.S., Canada and England • Staffing cooperatively to provide service for all participating libraries, around the clock • Contract staff cover hours when no libraries are online

  4. Who Participates in 24/7? • Single library • Libraries within a region • Statewide Service: • CA, DE, IL, MD, MA, MT, NJ, NC, OR, WA, WI • Countrywide service • England

  5. How Do They Know?Answering on behalf of other libraries Library Policy Pages Scripted Messages Communication: Conference/Transfer IM Follow Up/ Referral

  6. Follow Up/ Referral For circulation questions Question can’t be answered by reference to library’s policy page You have not been able to find a complete answer while online and more work is needed on the question Send to patron’s library or to subject experts

  7. Referral networks • 24/7 Subject experts • Medical librarians • Art librarians • Business librarians • Genealogy librarians • Spanish-speaking librarians • Next: multilingual cooperatives Global Reference Network

  8. Quality control • Session Review • QC Staff • Training

  9. 24/7 Cooperative: Learn More • FAQs about the Cooperative http://questionpoint.org/community/TransitionTaskForce/FAQ_247.htm • 24/7 Policies and Procedures http://questionpoint.org/ordering/cooperative_guidelines_247rev3.htm

More Related