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Business Etiquette

Business Etiquette. Agenda. Introduction Business Etiquette Standouts Take Aways. Introduction: Why do we care?. Etiquette is an important part of our day to day lives We are always subconsciously adhering to rules of etiquette

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Business Etiquette

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  1. Business Etiquette

  2. Agenda • Introduction • Business Etiquette Standouts • Take Aways

  3. Introduction: Why do we care? • Etiquette is an important part of our day to day lives • We are always subconsciously adhering to rules of etiquette • Shows respect to maintain/show good interpersonal relationships • Business/International Business Etiquette • “When in Rome…” • Each culture has its own rules of etiquette • Cater to the etiquette of your audience • If the world were a village of 100 people… • The village would have 60 Asians, 14 Africans, 12 Europeans, 8 Latin Americans, 5 from the USA and Canada, and 1 from the South Pacific • 51 would be male, 49 would be female • 82 would be non-white, 18 white

  4. Business Etiquette Standouts • Business Cards • Chinese: It is disrespectful to write on their business cards • Indian: Never Strongly Reject an offer for a meal • Arab: Never give or receive a business card with your left hand • China/Japan: Use both hands to give and receive a business card, examine the card and make a positive comment on it

  5. Business Etiquette Standouts • Communication • US/Germany: Talk loudly • India/China: Speak Softly • Holland/Denmark: Speak directly • UK/Japan: Speak indirectly • Brazil: Acceptable to interrupt others while speaking • Canada: Unacceptable to interrupt others while speaking • Greece: Extremely blunt • Middle East: Very flowery

  6. Business Etiquette Standouts • Personal Space • Middle East: You may get very touchy-feely with the men, but you should never touch a woman • Mexico: A slap on the back is OK • China: A slap on the back is extremely disrespectful • Thailand/Indonesia: Never touch someone on the head • Gift Giving • Muslim countries: Avoid giving gifts of alcoholic beverages • Japan: Avoid anything with four of anything • China: Avoid giving clocks

  7. Take Aways • International business etiquette is a key skill for those wanting to be successful when working abroad • Through a great appreciation and understanding of others' cultures you build stronger and longer lasting business relationships • If the world were a village of 100 people…

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