Emotional Intelligence

1. C D L Emotional Intelligence Eimear Barry Leadership, Development & Coaching

2. Emotional Intelligence An array of non cognitive, capabilities, competencies and skills that influence one’s ability to succeed in life and directly influence ones general psychological well being.

3. IQ V EQ • IQ peaks at 17 • IQ is fixed at a certain range • Once in a job role IQ only influences success by 6% • EQ increases with age • EQ can be significantly improved • Once in a job role EQ influences success by up to 45%

4. Why Is EI important • EI is twice as important as technical skills and IQ in leadership performance • EI leaders create a culture of higher morale, higher performance and greater ROI • EI is the single most important element in the success of group performance • EI helps people to relate to and deal with stress more effectively and be more resilient in the face of setbacks

5. Measuring EI Uses • Selection Not without other competence based assessments • Dismissal Never • Development Main Use Of EI

6. Emotional Intelligence Measures Intrapersonal Intelligence Being intelligent in picking up what is going on inside us (self – awareness) and doing what we need to do about it ( self- management)

7. Interpersonal Intelligence Being intelligent in picking up what is going on in other people and between people ( other awareness) And doing what we need to do about it (relationship management) Emotional Intelligence Measures

8. 3 Other Measures Of Emotional Intelligence • Stress Management • Adaptability • General Mood

9. Getting A PromotionDifferentials Between Those Promoted & Those Passed Over • Impulse Control 7x • Empathy 3x • Interpersonal Relations 2.5x • Self Actualisation 2x • Self Regard 2x

10. Development Exercise SCENARIOS • Increase self regard • Improve mood • Handle stress • Be more assertive • Read people better

11. “It is with the heart that one sees rightly; what is essential is invisible to the eye”Antoine De Saint Exupéry