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SPECIALIZED MENTAL Health Rehabilitation Facilities

SPECIALIZED MENTAL Health Rehabilitation Facilities. New Opportunities for Mental Health Treatment. Cynthia Germain, Mba , LNhA , CPP. Appointment to the Scholar Program at the Geriatric Education Center, St. Louis University in 2014

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SPECIALIZED MENTAL Health Rehabilitation Facilities

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  1. SPECIALIZED MENTAL Health Rehabilitation Facilities New Opportunities for Mental Health Treatment

  2. Cynthia Germain, Mba, LNhA, CPP • Appointment to the Scholar Program at the Geriatric Education Center, St. Louis University in 2014 • Capstone Project – Develop curriculum to provide: • Form and function of regulated professional development SMHRF Staff • Standardize training across facilities • Specialized programming for leadership and management skill development • Viable options for delivery • Supplemental services to further meet the needs of staff and consumers of SMRHFs Executive Director of the Continuing Education Institute of Illinois Non-profit providing education and training opportunities for health and allied health professionals in Illinois 60+ specialized live format programs 100+ collaborative program efforts 30+ online training catalogs Specialized contract training

  3. Potential focus of Ombudsman • Know the four levels of care and community services • Advocacy during the discharge process • Counsel to assist in program participation • Guidance when facing difficulty with other residents • Encouragement in communicating with physician • Active listening to support experience with persistent symptoms • Understand the need “to be taken seriously”

  4. Outline of Advocate toolkit • Major mental illness conditions can significant impede communication through disorganized speech and behavior • How to overcome concerns of personal safety • Communication is focused on understanding that they experience events and symptoms • Avoid assumptions related to intelligence and beliefs • Set limits, and then set limits again

  5. Be available and offer conversation • Introduce self, explain role • Address as you would like to be addressed • Focus on the person and their current experience • Not too much or too fast • Write down thoughts to outline action plan • Limit gesticulation and monitor body language • Providing space vs. empathetic touch • Be persistent in communicating interest and commitment

  6. Active Listening Non-Verbal Signs Verbal Signs Positive Reinforcement Remembering Questioning Reflection Clarification Summarization • Smile • Eye Contact • Posture • Mirroring • Distraction

  7. Communication Blockers Courtesies “Excuse me..” “Pardon me…” “One moment please…” “Let’s talk more about that…” “May I suggest…” • “Why” questions • Quick reassurances • Advising “I think…” • Digging for info • Patronizing • Preaching • Interrupting

  8. Continuing Education Institute of IllinoisCynthia Germain, Executive Directorcgermain@continuingeducationpartner.com 773-930-3200

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