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LEAD THE CHANGE

A Problem Orientation Focus = Problem What we don’t want or like Causes one to React Engages an inner state of Anxiety Three Basic forms of reacting: Fight, Flight or Freeze. LEAD THE CHANGE. Library Journal in Partnership with The B.A. David Company. An Outcome Orientation

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LEAD THE CHANGE

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  1. A Problem Orientation Focus = Problem What we don’t want or like Causes one to React Engages an inner state of Anxiety Three Basic forms of reacting: Fight, Flight or Freeze LEAD THE CHANGE Library Journal in Partnership with The B.A. David Company

  2. An Outcome Orientation Focus = Vision or Outcome What we choose to create Propels one to Engages an inner baby step state of passion LEAD THE CHANCE Library Journal in Partnership with The B.A. David Company

  3. Outcomes: The Third Stage of Management Stage One Stage Two Stage Three -Only management possible. -Appearance of first national -Modern post-industrial -Find strongest, smartest, commercial systems: economy most reliable workers Railroads -Advent of the knowledge - Need for funning complex worker -Only way to increase organizations -More & more work involves production was to get people -Hierarchies of authority were less physical labor to work longer, harder, or faster. rigid & procedures & chains of -Shift from work to command were strict -Focus on process If we want better, If we want better, we find If we wanted better, find better we must first better workers. process. define what better is. LEAD THE CHANGE Library Journal in Partnership with The B.A. David Company

  4. David Bondarchuck From Homeless Teen to Business Owner - Came to Denver Public Library all day, every day, not only to ‘feel safe’ but to pore over cookbooks including those by Martha Stewart. - Today, David owns Scratch Catering Services, a local business he founded. - Applies to decorate the White House for the holidays & was accepted in December 2011 -Someone on Martha Stewart’s staff heard of his story & asked him to be on her TV show -Says he didn’t learn his craft in culinary school, but at the library. -David says, “The library changed the direction of my life.” LEAD THE CHANGE Library Journal in Partnership with The B.A. David Company Output 3.5 million people walked through Denver Public Library’s door in 2011, each with their own story. Outcome Impact

  5. LEAD THE CHANGE Library Journal in Partnership with The B.A. David Company ------------------------------- PROCESS ---------------------------------- -------------RESULTS OF PROCESS ------------ ------------- WHAT THE LIBRARY DOES/PROVIDES --------------- -------------HOW PEOPLE BENEFIT------------ INPUTS IMPACT OUTCOMES ACTIVITIES OUTPUTS The unfolding realization of the conditions of our vision statement foresees, suggests or implies What the library does using its inputs to achieve its purpose or mission. How people benefit. Changes in knowledge, skills, behavior or condition Resources that the library commits to an effort. Products that result from the activities How is the library Helping People… Engaging the Community…. Enriching lives? How are people benefiting

  6. A Shift in Perspective from Efficiency to Effectiveness LEAD THE CHANGE Community Goals User Needs Outcome Definition Library Journal in Partnership with The B.A. David Company Inputs Library Perspective: What library does/provides. Process Activities Outputs Outcomes User Perspective: Changes in knowledge, skills, behavior or condition. (How people benefit.) Results of Process Impact Community Goals

  7. MID-CONTINENT Public Library LEAD THE CHANGE Pass Algebra! Take AP course. Get into college. Provide Career services. Reduce 17% unemployment rate Community Goals User Needs Students receive expert help when and where they need to succeed in school. Outcome Definition Library Journal in Partnership with The B.A. David Company 2,500+ expert tutors available covering 20 subjects. Inputs Library Perspective: What library does/provides. Students connect with tutors for individualized instruction. Activities Over 40,500 tutoring sessions served over a 6 year period. Outputs Of the 40,500 tutoring sessions served, 95% say it helped improve their grades Outcomes User Perspective: Changes in knowledge, skills, behavior or condition. (How people benefit.) Student confidence rises. They pass their class. Take more difficult classes. Graduate. Impact Education level of the community improves resulting in stronger economy and better quality of life. Community Goals

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