Architecture Framework Advisory Committee Shared Services Canada − IT Infrastructure Roundtable

1. Architecture Framework Advisory CommitteeShared Services Canada − IT Infrastructure Roundtable Benoît Long Senior Assistant Deputy Minister Transformation, Service Strategy and DesignNovember 22, 2012

2. Outline • About the Architecture Framework Advisory Committee (AFAC) • The Transformation Journey – Data Centre Consolidation and Telecom: Plan-to-Plan • Overview of Areas of Focus • AFAC Participant Feedback • AFAC Forward Agenda • Next Steps

3. AFAC: Objectives and Terms of Reference Mandate:   • Serves as a public-private sector consultative forum on enterprise architecture in support of SSC’s transformation initiatives; • Explores, weighs options and makes recommendations through SSC on all aspects of enterprise architecture as it relates to SSC’s transformation initiatives – in particular, email, data centre and networks/telecom; • Supports the advancement of SSC’s transformation agenda consistent with Government of Canada priorities; • May establish sub-working groups as required to address specific issues; and, • Addresses and responds to issues or recommendations provided by the ITIR. Membership: • ICT industry representation, federal representation (Chief Information Officers (CIO) from other government departments, SSC). Meetings and Agenda: • Frequency of meetings, agenda.

4. Overview of AFAC Meetings • High representation across spectrum of ICT industry sector (refer to Annex for participants). • General overview of SSC mandate and transformation projects delivered. • Key areas of feedback from participants: • Positive feedback on SSC’s efforts to continue dialogue with ICT industry sector; • Interdependencies of application rationalization; • Critical need to maintain security and resiliency of IT systems despite transition to new technologies; and • Links among data reduction, storage and information management in light of data centre consolidation.

5. Specific Feedback From AFAC Meetings • Specific feedback included: • Acknowledging the need to consider the needs of remote communities (e.g. the North) in regards to connectivity; • Opportunities to be gained by leveraging best practices to the extent possible of other jurisdictions; • Availability of skilled resources in ICT sector in Canada; • In depth understanding of applications and user distribution are critical in properly designing networks and executing data centre consolidation; • Keep architecture simple (e.g. networks given scale and complexity); • Linkage and dependencies of decisions – geography and location of data centres, proximity to end-users and distribution of departmental workloads; and • Linkages and importance to establish policies that would address data reduction, data disposition and information management given the eventual reduction in the number of data centres.

6. AFAC Forward Agenda Constraints, Dependencies, and Risks Assumptions: * only for discussion purposes; Advisory committee meets every 4-6 weeks and has core group of members from ICT industry and SSC. Advisory committee would have minimum of two meetings to develop product for consideration by IT Infrastructure Roundtable and one meeting to finalize product before presentation to IT Infrastructure Roundtable.

7. Strategic Vision and Principles The Government of Canada (GC) will consolidate data centres and networks, transform telecommunications services, centralize their administration, and rationalize service delivery to achieve greater efficiencies, reduce costs, minimize risks, and improve security and service quality VALUE Improve Service Quality • Improve levels of service and security for all • Modernize infrastructure and platforms • Increase system availability, reliability, robustness and scalability • Reduce dependence on physical location • Implement ubiquitous personal mobility Maximize Efficiencies • Consolidate and converge to reduce duplication of infrastructure • Standardize infrastructure and operations • Determine appropriate level of private sector engagement • Make effective use of shrinking IT labour force VISION Minimize Risks • Fewer, better quality facilities • Increase information security • Power supply diversification • Centralize planning and recapitalization • Address aging IT infrastructure • Examine industry investment and risk sharing Additional Benefits • Significant environmental benefits • Reduce power demand • Reduce greenhouse gas emissions (cleaner power); reduce e-waste • Enable Workplace 2.0 • Reduce travel costs (videoconferencing)

8. Transformation Methodology Step 1: Current State Step 2: Requirements Step 4: Plan and Procure Step 5: Execute Step 3: End State • Inventory • Application Map • Networks Map • Case Studies, Industry Trends • Requirements Analysis • Engagement Strategy • Target Architecture • Target Organization • Service Delivery Model • Consolidation Strategy and Plan • HR Strategic Plan • Change Mgmt. Plan • Business Case(s) • Progress Reports • Benefits Reports

9. Data Centre Consolidation Strategies Reduce Standardize • Duplicative infrastructure • Unused capacity • Time to delivery • Environmental footprint • Costs • Diverse infrastructure • Service levels • Service delivery • Business intake Modernize • Commoditize • Data centre facilities • Aging infrastructure • Workplace tools • Core competencies / skills • Infrastructure as a service • Storage • Compute • Platform as a service Key Driver: Capital refresh lifecycle

10. Data Centre Vision: From – To Perspective For Illustration Purposes Only Optimize the delivery of GC data centre services, by standardizing technologies, consolidating buildings and IT, centralizing operations, and re-engineering service delivery Represents best information at this time

11. Criteria for the Selection of Data Centres • SSC envisions the establishment of a few principal data centres (e.g. < 20) • Based on industry best practices and case studies of organizations and jurisdictions who have conducted data centre consolidation initiatives, of comparable size and complexity • SSC is analyzing the many options available for the establishment of data centres, for example: • Use of existing Crown real property assets • Construction of new facilities • Partnership with other jurisdictions • Private sector arrangements • Scientific and objective criteria – economic, demographic, environmental and technological factors – will be examined during the selection process. • Potential Criteria • Geographical and geological factors • Proximity to existing telecommunications network hubs • Proximity to power utilities • Security assurance • Business continuity • Proximity to Canadian users, vendor support and a sustainable workforce • Environmental footprint • Cost (e.g. build, property, power) • SSC is conducting an independent third-party study to determine objective location selection criteria. • Locations should be determined by the spring of 2013.

12. Application Mapping Methodology • Use manual methods (surveys, interviews, working groups, etc.) to collect application information (platform needs, architecture, service levels, etc.) • Use automated tools to discover asset and application information • Build a profile of business applications • Map applications to infrastructure • Determine dependencies (application to application, application to infrastructure) • Find commonalities of platform needs • Periodically refresh the application inventory via automated discovery • Achieve full transparency of application and infrastructure components Step 1: Current State Step A: Gather • Inventory of services, facilities and infrastructure • Applications to infrastructure map • Networks to buildings map • Service levels for all programs and applications • Knowledge and experience from industry and other government jurisdictions Step B: Discover Step C: Analyze • Inventory • Application Map • Networks Map • Case Studies, Industry Trends Step D: Maintain

13. Telecom Vision: From – To Perspective For Illustration Purposes Only * Represents best information as of October 26, 2012

14. Telecommunications Transformation Strategies Reduce Standardize • Network connections to multi-tenant buildings • Legacy phone services • Videoconferencing Bridges • Costs • Diverse infrastructure • Network Security Zones • Service levels • Service delivery • Business intake Modernize • Consolidate • Aging infrastructure • Cabling • Legacy networks/protocols • Introduce IPv6 • Wide Area Networks • Local Area Networks • Network Operations Centres • Contact Centers Key Driver: Capital refresh lifecycle

15. Conceptual End State – Simpler, Safer and Smarter Development Internet Businesses Canadians Governments Production X Production Y GC Network Public servants Regional and International Carriers(377,000 users; 3500+ locations) GC offices BusinesscContinuity Enterprise Security • Development centre • Separate development data centres for best support of application development • Leading practice to ensure strong segregation of production environment from non-production • Geographic diversity • Data centres in pairs for high performance • Data centres in diverse locations for disaster tolerance

16. Transformation Schedule • Inventory of facilities and infrastructure • Initial mapping of applications and programs • Automated discovery to augment inventory • Accounting and understanding of costs • Analysis of current state of SSC data centres Step 1: Current State • Inter- and intra-building (incl. DC) networks • Network operations centres and tools • Contact centre services • Voice services • Videoconferencing services Step 2: Requirements • Partner business needs, service levels, policies, legislation, risks, etc. • Program and application upgrade/refresh plans • Requirements to inform end state that will ensure business continuity through and beyond consolidation Step 3: End State Step 4: Plan High-Level Detailed P5 P1 P3 Step 5: ExecuteWave 1 P2 P4 … P5 P1 P3 Step 5: ExecuteWave 2 P2 P4 … P5 P1 P3 Business Cases Step 5: ExecuteWave 3 P2 P4 … Program Management: Project Management, Reporting, Communications, Governance, Stakeholder Engagement, Finance Sep. Dec. Mar. Jun. Sep. 2014 2016 2018 2020 2013

17. Annex

18. AFAC Participants

19. Draft Architecture Documents Schedule Available today • Distributed computing • GC SRA RIA* • Telecommunications • Wireless LAN RA** • Wireless LAN RIA • VoIP RA • IT Security • Security Domains and Zone Architecture • Security Domains and Zones Implementation Guidelines • Management Zone Implementation Guidelines Q3 2012-2013 • Telecommunications • GCNET Intra-Building RA • GCNET Inter-Building RA • GCNET Data Center Network RA • UC RA • Distributed computing • Directory RA • Mail Service Strategy * RIA – Reference Implementation Architecture **RA – Reference Architecture

20. Draft Architecture Documents Schedule Cont’d Q4 2012-2013 • Distributed computing • VDI Platform RA • Collaboration RA • Production computing • ERP Platform RA • Common Infrastructure Service RA • Storage Services RA • Data Protection/Backup Services RA • Data Archival Services RA • Data Centre Facilities Management RA • IT Service Management RA • High Availability and Disaster Recovery RA • Data Centre Services Interoperability RA • Telecommunication • Videoconferencing RA TBD • Telecommunication • Contact Center RA • IT Security • IT Environment Protection • Identification, Authentication, Authorization • Secure Communications • Perimeter Defence, Detection, Response, Recovery, Audit

21. Telecom Current State - Canadians Canadian population distribution • Canada population = 33.4M • 13 largest cities (metro areas) with a total population > 18M • Canada has 230 cities with a population of > 15,000 • Important to factor in population distribution in network architecture to provide best service to citizen Legend Population Orange : population > 1 000 Blue : population ≤ 1000

22. Telecom Current State – Federal Employees GC employees distribution by province + NCR • Total of approximately 255,000 public servants (excluding military members of the Canadian Forces and Royal Canadian Mounted Police officers) • Over two thirds of public servants are located in Ontario and Quebec

23. Telecom Current State – Federal Employees GC employee population distribution • GC employees are located in ~1400 cities/towns in Canada • 74% of GC employees are located in Zone 1 (population of 350,000+ with suburbs). These represent only 9% of the total number of locations • 80%+ of GC locations are small towns (<10 000 population) (Zone 4, 5) Legend Population Zone 1 – pop. >350,000 Zone 2 – pop. 50K-350K Zone 3 – pop. 10K-50K Zone 4 – pop. <10,000 Zone 5 – Nunavut, Northwest Territories, Yukon GC location distribution