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Introduction and Overview

Introduction and Overview. Class 1: July 26, 2010. Organizational Behavior as a Way of Thinking and Acting Definition and Purpose Levels of Analysis or Concern Provides the tools, skills, and strategies for managing behavior in organizations

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Introduction and Overview

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  1. Introduction and Overview Class 1: July 26, 2010

  2. Organizational Behavior as a Way of Thinking and Acting • Definition and Purpose • Levels of Analysis or Concern • Provides the tools, skills, and strategies for managing behavior in organizations • 4. Skills and Knowledge needed by successful managers

  3. 5. Values and Assumptions of Organizational Behavior: ** Purposeful and goal oriented ** Non random ** Changed through learning **People should be valued as human beings ** Public service is about serving others

  4. Roots of Organizational Behavior: Organizational Theory • Uses and Purposes of Theory • enables manager to enhance effectiveness • designers of organizations are faced with myriad of • choices • organization’s form has implications for the way its functions will be performed

  5. Classical Theories: • Max Weber: the ideal bureaucracy • Frederick Taylor: the scientific management school of organizational theory • Henri Fayol: universal management principles • Classical theories today: strengths and weaknesses

  6. Human Relations Approaches • origin in the Hawthorne Studies (1920-1930) • findings that relationships among workers appeared to meet certain social and • psychological needs for affiliation • 4. Human Resources Model • McGregor (1960): Theory X and Theory Y • Likert (1967) : System 1- System 4 • Strength is consistency with approach of helping professionals

  7. Open System Theory • two-way interaction with the environment • managers tend to see organizations as a process rather than a structure • structural change affects all components • importance of coordination with community groups • major influence on recent organizational theories

  8. Contemporary Developments in Organizational theory • Community Based Organizations • Japanese Management Principles • Top Quality Management (TQM) • Contingency Theories

  9. Summary and Discussion • Do you find some of these theories more useful than others? Are some more • culturally relevant? • Identify an organization you are familiar with. What theories do you see being used? Are the theories appropriate to agency needs? If not, which ones would be better? • If you were designing a human service organization, which theories would you be most likely to use?

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