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Oded Moshe , VP Products & IT

SysAid 8.0. Official Release May 24, 2011. Oded Moshe , VP Products & IT. Mobile Application. Manage Your Help Desk On The Go! SysAid Help Desk App : The 1 st help desk software available on all major mobile platforms (iPhone, Blackberry, Android, Windows Phone 7)

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Oded Moshe , VP Products & IT

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  1. SysAid 8.0 Official Release May 24, 2011 Oded Moshe, VP Products & IT

  2. Mobile Application • Manage Your Help Desk On The Go! • SysAid Help Desk App : The 1sthelp desk software available on all major mobile platforms (iPhone, Blackberry, Android, Windows Phone 7) • Release of mobile app Version 2.0: • Remote Control anytime, anywhere with your mobile device!* • Push notifications: Receive immediate notifications on your iPhone regarding your tickets * HTML5 Support Required

  3. This includes: 35% faster performance! Access and attain data in fewer clicks Adjust column widths in tables with simple dragging of mouse New drop-down options for filtering column data provides quick search abilities, including added support for multiple selections Improved User Experience A Whole New Experience to Further Simplify Your Day-To-Day Tasks!

  4. Improved User Experience,cont’d • Rich-text editor accessiblefor sending messages from within SysAid • View rich-text emails that are attached to a Service Request

  5. New Module: Password Services Significantly reduce support calls and costly resources! • Intuitive wizards for end users to: • Self-reset their passwords • Self-unlock their accounts • Compliant with your LDAP password policy • Customized security questions • Generates temporary, expiring passwords

  6. Remote Control Resolve User Problems Anywhere, Anytime – Even From Your Mobile! • Perform Remote Control session with SysAidHelp Desk App from your iPhone, BlackBerryand Android • Remote Control directly from any browser,on any device* • Improved and robust backend: • More secure - server manages the Remote Control sessions • Always accessible - all you need is an Internet connection, and both sides can connect to the same server! * HTML5 Support Required

  7. Discover your network assets using WMI scan User-friendly wizard quickly scans and detects all Windows assets Receive full inventory details Completes the existing suite of technologies included in SysAid Discovery Services to easily get the full and updated picture of your IT environment Discovery Services: WMI Effortless Asset Management with WMI Discovery Services

  8. General IT Benchmarks: What’s Your Asset/Admin Ratio? • New measurement to help compare the statistics of your organization with other IT departments throughout the world: Assets vs. Admins ratio Gain Valuable Information with New Reports • Determine statistics about your Knowledge Base by generating a highest-value report to show the top 5 most viewed knowledge base items; find out where your end users are seeking help

  9. General • SLA Management • Additional option to define a measurement for all Service Level Agreements • Knowledge Base • Learn the significance of your Knowledge Base entries with counters that display the amount of times an article is viewed by end users and administrators

  10. General • ITIL • Request User Manager – New field may be added to your automated ITIL Change Management processes • CMDB • Investigate the relationships between your CIs by filtering the layers of information and relationships; determine what relation type(s) you want displayed

  11. General • Integration • SysAid now supports OWA protocol for integration with your Exchange mailing server for both incoming email integration and for synchronizing SysAid Calendar with your Outlook Calendar • SysAid Calendar • Link to SysAid entities from SysAid Calendar, and even from within your synchronized Outlook Calendar. • Option to keep the due date and activities relating to service requests displayed, even if they have a ‘Closed’ status

  12. Click here to read the release notes and download SysAid 8.0!

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