Plant Sale Training

1. Plant Sale Training

2. Plant Sale Schedule Saturday, April 30 – 9:00AM to 4:00PM Worker Schedule 8:00am – 12:00pm 12:00pm – 4:30pm Morning shift will help set up. Afternoon shift will help clean up.

3. Sign In Sheet Please be sure to sign in and out.

4. People who work the morning shift will receive breakfast.

5. People who work the afternoon shift will receive lunch.

6. If you do eat breakfast or lunch PLEASE be sure to eat only one serving so that we have enough for everyone!

7. Plant Sale Jobs Greenhouse Sales Person East Side Sales Person Lathhouse Salesperson Between Greenhouses Salesperson Receipt Writer Cashier Car Loader Coffee Salesperson

8. Greenhouse Sales Person

9. Greenhouse Sales Person Help customers select plants Carry plant outs to purchasing area Answer customer questions Be POLITE at all times! If you have a problem with a customer direct them to Mr. Yorke or one of the other adults Place empty trays by front door

10. Sales Skills To be a good sales person you must: 1. Greet the customer when they arrive – say hello, ask them if you can help them find a certain kind of plant. (don’t hover around them however, if they don’t want your help, move on) Example: Salesperson: Hi, can I help you find a certain plant? Customer: Yes, I’m looking for peppers.(take them to the peppers) or Customer: No thanks, I’m just looking. Salesperson: Great, let me know if you need any help.

11. 2. Be concerned about their needs – listen to them, try to understand their needs or questions, show that you really CARE! 3. Help them with their plant selection – lead them to plant they want, don’t just point, help them get baskets down, etc. 4. Have a good ATTITUDE! – be helpful and positive, smile, the most important thing a customer will notice about you is your attitude.

12. Dealing with an unhappy customer 1. Be polite. 2. Listen to their concerns. 3. If you cannot resolve the problem, tell the customer they will need to talk to one of the teachers.

13. Sales Techniques Your primary goal as a salesperson is serve the customer. By serving the customer correctly, we sell MORE PLANTS! There is nothing wrong with trying to sell more plants to a customer – as long as you do it correctly. Don’t try to push plants on people – use a more skilled sales approach.

14. Examples: If a customer is going to purchase an hanging basket, point out another nice one and say, “this one would look great along with that one.” If a customer is going to purchase a few 4” plants you could say, “those would really look good in groups of 5 in your flower bed.” Explain that plants look best in the garden in odd numbered groups for a real color impact.

15. Receipt Writer Count each kind of plant a customer has selected Record the number of each kind of plant on the receipt Sign your name You do not need to add up any totals on the receipts Tear out both receipts and hand them to the customer. Send the customer to a cashier Write VOID on any receipts that are cancelledLeave them in your receipt book

16. Make sure you tally each customer’s plants correctly. You should study the different plant varieties so that you can quickly identify each of them.

17. Receipt Writer Battle Ground High School Plant Sale Receipt Check No.________ AA 4/24/10 Date________ Sales Person____________ Item Unit Price Quantity Amount Don’t write anything for the amounts. 10” Basket 15.00 5 12” Basket 20.00 2 6” Plant 3.00 4” Plant 1.50 4” Veg. .75 10 Pansy .50 Flat (36) 8.00 3 6 Pack 1.50 Write-in 1.00 4” Marigold Marigold flat 5.00 Total

18. Cashier Add up receipts Subtract discount if there is one Collect money from customers – checks can be written to BGSD. Make correct change Give the yellow copy to the customer Put the white copy in your cash box Mr. Yorke is the ONLY person who will remove money to deposit.

19. Cashier Battle Ground High SchoolPlant Sale Receipt No. 456 601 Check No.________ AA 4/24/10 Date________ Sales Person____________ Item Unit Price Quantity Amount 10” Basket 15.00 5 75.00 40.00 12” Basket 20.00 2 6” Plant 3.00 4” Plant 1.50 4” Veg. .75 10 5.00 Pansy .50 Flat (36) 8.00 3 24.00 6 Pack 1.50 Total 144.00

20. Calculating a Discount • Total = $58.00 • 10% discount .10 X 58.00 = 5.80 58.00 – 5.80 = 52.20 OR 58.00 X .90 = 52.20

21. Check Process Checks should be made out to BGSD

22. 1. Write the check number on the receipt. 2. Write the receipt number on the check. Battle Ground High SchoolPlant Sale Receipt No. 456 456 601 Check No.________ AA 4/24/10 Date________ Sales Person____________ 601 Item Unit Price Quantity Amount 10” Basket 15.00 5 75.00 40.00 12” Basket 20.00 2 6” Plant 3.00 4” Plant 1.50 4” Veg. .75 10 5.00 Pansy .50 Flat (36) 8.00 3 24.00 6 Pack 1.50 Total 144.00

23. Do not transfer money from one cash box to the other $ If you need change you need to buy it with money from your cash box.

24. Depositing Money • About 2 hours into the sale, after the initial rush of sales, Mr. Yorke will collect money from the cash boxes and lock it up in a secure location. • Do not remove any money from the cash boxes.

25. Car Loader Check the customer’s receipt. - Politely ask to see their receipt. - “May I see your receipt please?” Help customers load plants Remember to get the plant trays back! Put them in the box by the gate.

26. Carts Inform customers that the carts are for transporting plants to their cars after they have paid. Do not allow them to take carts into the greenhouses. Do not allow them to take carts through the gate.

27. Coffee Sales Person • Sell coffee for $1.00 cents per cup. • Walk out into the line and ask people if they want coffee.

28. Please do not loiter buy the cashier tables!

29. Lunch Break We will take lunch in groups at different times –we can’t all take lunch at the same time Lunch breaks will be 30 minutes Lunch Schedule: 12:00PM, 12:30pm

30. Plant Sale Rules Stay in your assigned area unless you are asked to move by a teacher or greenhouse manager Always be polite and courteous to the customers During slow times you can move plants to the front of the tables, move baskets forward in the greenhouses, groom plants, water dry plants, get boxes, pick up garbage, and help where needed

31. Plant Sale Rules Continued: All school rules apply to the plant sale Wear appropriate clothing Use appropriate language Students not working or exhibiting any kind of poor conduct will be sent home and will lose all extra credit points

32. Thank you for helping with our greenhouses this year. All of the classes have done a great job. And thanks for signing up to help at the plant sale – we REALLY need your help! Later this spring we will have a barbecue to show you our appreciation.

33. Saturday Morning Setup Review jobsSales people – Greenhouses, east side, lathhouse, between greenhousesReceipt WriterCashierCar LoaderNote taker – FFA Reporter Price changes - receipt 3 table for cashiers, 5 chairs 1 table for coffee, 1 chair Box for trays – place by gate Posters up- Return Trays- No Carts or Wagons- Next sale sign- Price list signs Move carts to front Smooth gravel Greenhouse maps – for sales people