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Company Presentation

Company Presentation. Summary. Profile Strategy Portfolio Delivery Models Ecosystem Experiences. 2. Company profile: key points. System Integrator and Professional Services provider

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Company Presentation

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  1. Company Presentation

  2. Summary Profile Strategy Portfolio Delivery Models Ecosystem Experiences 2

  3. Company profile: key points • System Integrator and Professional Services provider • Highly skilled technical Group with more than 90 engineers certified in the fields of data, voice, storage and security • Focused on innovation, training and certification • Coverage of many territories with directly employed people • 24x7 NOC with full ITIL-based processes and procedures • Customer training department • CISCO Certified Silver Partner • Certified by Ministero delle Comunicazioni as “Installatore Certificato di Primo Grado” • UNI EN ISO 9001:2008 Certified 3

  4. Company profile: labs facilities • Located in Milan and globally accessible through the Company VPN • Based on multiple technology in order to cover a broad range of cases • Used mainly for POC, troubleshooting and testing activities • More than 500 k€ in equipments value

  5. One of the key success factors for the quality of the Services delivered by Alascom is the huge investment in personnel training and certifications. The policies of Alascom Services in regards to personnel are the following. Company profile: people • Use internal personnel for almost all of the Services delivered • Continuous training • Invest in certifications as a key quality indicator of the training process

  6. Company profile: coverage Bologna Udine Torino Milano • France • Austria • Germany • Switzerland • Balkan • Arab Countries • North, West, Central Africa • South America Pescara Siena Roma Napoli Trani Cagliari Catania Partners: CA, CT, BT

  7. Strategy: new markets • National market increasing using flexibility and high quality against rigidity and complexity • International market significant improvement in emerging and growing market: Middle East, Central Africa, East Europe, through strong local partnership and increasing vendors relationship 7

  8. Portfolio: solutions • Networking • Wireless Integration and Convergence • Security Infrastructures and NAC solutions • Video Surveillance and IPTV • Mobility and Unified Communication • RFID and tracing solutions • Mobile payment and NFC technology • Health solutions • Contact Center and CTI • Data Center & Cloud Computing • OSS & BSS 8

  9. Portfolio: services • Consulting and Professional Services • Design and Implementation • Operation and Maintenance • Remote Services • Managed Services • Red Badge Services • Training Services • Business Process Transformation • System Integration 9

  10. Delivery models: System Integrator Feasibility Studies Project Management Provision of Equipment Implementation Site Surveys Assessments Vulnerability Tests Field Engineering Network Monitoring Help Desk Services Remote Management System Integration Maintenance On-Site Outsourcing IMAC Services Consultancies Cost-Value Analysis Training Cabling Systems Installation System Control Network Installation Data Center 10

  11. Delivery models: Services Support Services Integration Services SLA Management First Level Technical Support Technical Outsourcing Carrier Management & Troubleshooting Design of Network Maintenance Ticket Management Installation Management Network Operation Center & Helpdesk Solution & Detail Design Remote Support Survey & Audit Installation & Configuration Documentation & Reports Remote Diagnostic Phone Support to the Field Engineers Second Level Support for Help Desk Fault Replication System Engineer & Experts SLA Response On Site Maintenance Failure Diagnostic Failure Recovery Reverse Logistics Customer sign off Territories Coverage Installation On Site Project Execution Site Surveys Field Service Engineers (FSE) 11

  12. Ecosystem • Partnerships per Technology • Router: Cisco, Juniper • Switch (L2, L3): Cisco, Enterasys, Hp, Brocade, Moxa • Dslam: Alcatel, Cisco • Security: Cisco, Juniper, Checkpoint, Stonesoft • WIFI: Cisco, Meru Networks, Alvarion, Aruba • VOIP: Cisco, Avaya, Shoretel • Balancer: F5, Cisco, Brocade, Riverbed • IPTV: Cisco • Appl. BW control: Allot • Mobility: Shoretel, Cisco, Comdasys • Transport Networks: Cisco, Ericsson, Nokia Siemens • Video surveillance: SightLogix, Ganz, Vicon, Acti, JVC, Panasonic, Mobotix 12

  13. Supported Vendors

  14. main Experiences • Communication Service Providers NGN and Core Networks • Banking Contact Center & Managed Services • Chemical & Petroleum IPTV & Data Center • Travel &Transportation Converged Communication • Hospitality Networking and NFC Technology • Health Mobility and RFID Technology 14

  15. Thank you

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