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BusinessTelephoning

BusinessTelephoning. 5 th Meeting. 7 Steps in Telephone Conversation. 1. Identifying Yourself/Your Company 2. Asking the Caller to Identify Himself/Herself 3. Asking for a Connection 4. Taking/Leaving a Message 5. Explaining the Reason for the Call 6. Making Appointments 7. Signing Off.

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BusinessTelephoning

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  1. BusinessTelephoning 5th Meeting

  2. 7 Steps in Telephone Conversation • 1. Identifying Yourself/Your Company • 2. Asking the Caller to Identify Himself/Herself • 3. Asking for a Connection • 4. Taking/Leaving a Message • 5. Explaining the Reason for the Call • 6. Making Appointments • 7. Signing Off

  3. Identifying Yourself/Your Company • KrotoElectronics. Can I help you? • Garengspeaking. • This is PetrukPesolima. • Omeshere.

  4. Asking the Caller to Identify Himself/Herself • Who’s calling please? • Who is this? • May I know who’s calling? • Is this Harry?

  5. Asking for a Connection • I’d like to speak to _____, please. • Could you put me through to _____, please. • I’d like to speak to someone about deliveries, please.

  6. Taking/Leaving a Message • I’m afraid he’s out at the moment. Can I take a message? • Can you ask him to call me back? • Can you inform him that Ms. Soimah is calling? • Mr. Momon is currently not available, would you like to leave a message?

  7. Explaining the Reason for the Call • The reason I called is __________________. • I am (just) phoning to __________________. • I would like to confirm __________________. • I would like to inform __________________.

  8. Making Appointments • Could you manage Tuesday? • What about Friday? • Shall we say two o’clock? • Just a moment. I’ll check my schedule. • I’m sorry, I’m out all day. • Friday would be fine. • That suits me.

  9. Signing Off • I look forward to seeing you. • Thanks for calling. • Goodbye. • A pleasure to talk with you • Bye.

  10. Role Play • Work in Pair for these following phone conversation : A. Identifying Yourself/Your Company • Asking the Caller to Identify Himself/Herself • Asking for a Connection (she / he isn’t available) • Taking/Leaving a Message • Signing Off

  11. Role Play • B. Identifying Yourself/Your Company • Asking the Caller to Identify Himself/Herself • Asking for a Connection • Explaining the Reason for the Call • Making Appointments • Signing Off

  12. Role Play C. Identifying Yourself/Your Company • Asking the Caller to Identify Himself/Herself • Making Appointments • Signing Off

  13. Role Play D. Identifying Yourself/Your Company • Asking the Caller to Identify Himself/Herself • Asking for a Connection • Explaining the Reason for the Call • Signing Off

  14. Maturnuwuuuuun… • Gossip is nature's telephone. SholomAleichem • Easy is to occupy a place in a telephone book. Difficult is to occupy someone's heart; know that you're really loved.Carlos Drummond de Andrade

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