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Carlos drummond - PowerPoint PPT Presentation

BusinessTelephoning

BusinessTelephoning. 5 th Meeting. 7 Steps in Telephone Conversation. 1. Identifying Yourself/Your Company 2. Asking the Caller to Identify Himself/Herself 3. Asking for a Connection 4. Taking/Leaving a Message 5. Explaining the Reason for the Call 6. Making Appointments 7. Signing Off.

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Carlos drummond - PowerPoint PPT Presentation

BusinessTelephoning