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Communication I: Barriers

Communication I: Barriers. PROJECT PROPOSAL DUE TODAY (coffee hour today after class) (come see me if you lost an “action watch” in lecture last week). Relationships 2D Space. Natural. (spontaneous). Manipulative (Objectives not Shared). Authentic (Full exchange). Deliberate.

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Communication I: Barriers

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  1. Communication I:Barriers PROJECT PROPOSAL DUE TODAY (coffee hour today after class) (come see me if you lost an “action watch” in lecture last week)

  2. Relationships 2D Space Natural (spontaneous) Manipulative (Objectives not Shared) Authentic (Full exchange) Deliberate (planned, thought-out) Self presentation C D Social influence Motivation Power

  3. Exercising power • Informal • Relationships • Speech and communication styles • Subtle but potent • Strategic • Design: networks • Skills: communication

  4. Why communication matters • Organizations as systems of information exchange • Technology • Changes “How” • Marginally changes “Who”, “When” • Doesn’t change “What”

  5. “Authentic” Communication • Definition: exchange of all relevant thoughts and feelings • Relevant • Cognitive and affective

  6. Rejection letter(Chinese economic journal) “We have read your manuscript with boundless delight. If we were to publish your paper, it would be impossible for us to publish any work of lower standard. And as it is unthinkable that in the next thousand years we shall see its equal, we are, to our regret, compelled to return your divine composition, and to beg you a thousand times to overlook our short sight and timidity”

  7. Inauthentic communication • Criticisms • Negative performance: Sandwiching • Bad news:Shooting the messenger • Requests • For information: newcomers • For feedback: negative feedback • For help: Hubble Space Telescope

  8. Barriers to communication • Mostly face work • Upward, downward, lateral • Nonverbals • Differences across cultures, ethnicity, gender, personality

  9. Barriers 1: Facework Edgar: If e’er your Grace had speech with man so poor, Hear me one word King Lear, V, i, 38

  10. Facework • Prevalent: Majority of our speech • Reading between the lines • Failure: • Social faux pas • Ineffective performance • Bernie Goetz

  11. Upward Downward Lateral Barriers 2: Direction A D C B

  12. Screens across directions • Upward • Bad news • Opportunities for changes • Downward • Mission and goals • Feedback • Lateral • Functionally-specific • Social comparison and competition

  13. Barriers 3: Nonverbals • Most informative • Leakage hierarchy • “Thin slices” • Problems with interpretation • Molecular versus molar • Basic emotions only

  14. Nonverbal Cues Nonverbal Cues Koreans Americans Koreans Americans Subordinate Boss Good News Bad News Barriers 4: Differences across cultures

  15. Males Females Differences across gender Verbal Cues Peer Boss

  16. Authentic Communication? NATURALLY OCCURING BEHAVIORS IN ORGANZIATIONS Experimenting 3,600 Opening Owning Not experimenting 34,000 Not opening Not owning

  17. Relationships 2D Space Natural (spontaneous) Manipulative (Objectives not Shared) Authentic (Full exchange) Deliberate (planned, thought-out) Self presentation Not a lot If you want it, have to design it Social influence Motivation Power

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