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Data Analysis and Graphing

Data Analysis and Graphing. Office of Quality Management Office of Research Services National Institutes of Health July 2002. For more information on the ASAs: http://www.nih.gov/od/ors/od/oqm/asa/asa.htm Or Contact: Amy Culbertson Culberta@ors.od.nih.gov (301) 594-9616 Acknowledgments

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Data Analysis and Graphing

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  1. Data Analysis and Graphing Office of Quality Management Office of Research Services National Institutes of Health July 2002

  2. For more information on the ASAs: http://www.nih.gov/od/ors/od/oqm/asa/asa.htm Or Contact: Amy Culbertson Culberta@ors.od.nih.gov (301) 594-9616 Acknowledgments Data Analysis and Graphing training was jointly developed by: • Office of Quality Management (OQM) • Antonio Rodriguez, Amy Culbertson, Carmen Kaplan, and Gay Presbury • OQM Consultants • Janice Rouiller (SAIC), Kate Fenton (Atlantic Coast Consulting), Phil Nathanson (McManis Associates)

  3. Table of Contents Training Objectives……..………………………………………………………………………………………….. 1 ASA Data Collection Plan………………………………………………………………………………………….. 2 Step 1: Review Common Performance Objectives and Measures…………………………………………………………….… 7 Step 2: Add Unique Performance Objectives and Measures …………………………………………………………………… 12 Step 3: Review/Determine Methodology ………………………………………………………………………………………….. 13 Step 4: List Points of Contact (POC) …………………………………………………………………………………………….… 18 Step 5: List Source of Data …………………………………………………………………………………………………………. 20 Step 6: List Data Collection Frequency ………………………………………………………………………………………….… 26 Step 7: List Target………………………………………………………………………………………………………………….… 28 Methods of Analyzing Data With Graphs……………………………………………………………………… 30 Pie Charts……………………………………………………………………………………………………………………………… 33 Bar Graphs………………………………………………………………………………………………………………….……….… 35 Pareto Charts…………………………………………………………………………………………………………………………..38 Radar Charts…………………………………………………………………………………………………………..…………….… 40 Line Graphs……………………………………………………………………………………………………….…………………… 42 Scatter Diagrams……………………………………………………………………………………………………………………… 45 Analyzing Data with Graphs ……………………………………………………………………………………………………….… 47 Tips for Graph Analysis………………………………………………………………….…………………………………………… 51 Summarizing Analyses in Your ASA Presentation………………………………………………………………………..……… 53 i

  4. Table of Contents (cont.) Constructing Graphs from the ASA Template………………………………………………………………….55 Customer Perspective Graphing and Analyzing Customer Segmentation Data……..…………………………………………………………….……56 Pie Chart………………………………………………………………………………………………………………………….59 Bar Graph…………………………………………………………………………………………………………………………64 Pareto Chart……………………………………………………………………………………………………………………...70 Bar Graph with Added Dimension………………………………………………………………………………………….…..73 Graphing and Analyzing Customer Satisfaction Ratings..……………………………..……………………………………….79 Radar Chart………………………………………………………………………………………………………………….……81 Scatter Diagram: Gap Analysis………………………………………………………………………………………..….……83 Internal Business Process Graphing and Analyzing Process Measures …………………………………………………………………………………….84 Run Chart…………………………………………………………………………………………………………………...…….86 Scatter Diagram……………………………………………………………………………………………………………..……93 Learning and Growth Perspective Graphing and Analyzing Turnover, Sick leave, Complaints, Awards……………………………………………….…..…....102 Analysis of the Readiness Index……………………………………………………………………………………..…….….…104 Financial Perspective Graphing and Analyzing Unit Cost …………………………………………………………………………………..…...……..106 Run Chart…………………………………………………………………………………………………………………….…108 Graphing and Analyzing Asset Utilization ………………………………………………………………………………..…….109 Run Chart…………………………………………………………………………………………………………………...….111 All Perspectives Graphing and Analyzing Unique Measures ………………………………………………………….………..………….…….119 . Summary………………………………………………………………………………………………………….….121 Resources…………………………………………………………………………………………………………....122 ii

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