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Customer

2. 1. Valid ESI ID confirmed (11.3.2.3). RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25 & clean-up 8/20). Customer authorizes Enrollment (11.3.2.1). Customer. Supplier receives Enrollment Rejection from RA

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Customer

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  1. 2 1 Valid ESI ID confirmed(11.3.2.3) RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25 & clean-up 8/20) Customer authorizes Enrollment (11.3.2.1) Customer Supplier receives Enrollment Rejection from RA (11.3.2.xx & 11.3.2.xx) Supplier sends Enrollment Request to RA(11.3.2.2) Pending Supplier receives Enrollment Confirmation from RA (11.3.2.20 & 11.3.2.21) Current Supplier receives Drop Request (11.3.2.24 & 11.3.2.25) Supplier No further action RA sends Enrollment Rejection to Supplier (11.3.2.xx & 11.3.2.xx & 11.3.2.xx & 11.3.2.xx) RA receives Enrollment Request from Supplier (11.3.2.3) No Does a current supplier exist? No Yes No RA receives Enrollment Rejection from Distribution Company (11.3.2.22 & 11.3.2.23) RA forwards Enrollment Request to Distribution Company (11.3.2.5) RA receives Enrollment Confirmation and forwards to pending Supplier (11.3.2.20 & 11.3.2.21) RA sends Drop Request to current Supplier (11.3.2.24 & 11.3.2.25) Enrollment Request contains the required elements (11.3.2.4) Yes Yes Registration Agent Distribution Company processes Enrollment Request and sends Enrollment Confirmation to RA (11.3.2.18 & 11.3.2.19) Distribution Company Sends Enrollment Rejection to RA (11.3.2.22 & 11.3.2.23) No Distribution Company receives Enrollment Request from RA (11.3.2.8) Inspection required (11.3.2.9) Account identity confirmed (11.3.2.9) No Yes Yes Distribution Company

  2. 2 1 RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25 & clean-up 8/20) Customer receives Notification of Inspection Required and contacts Inspection Authority (11.3.2.13 & 11.3.2.16) Inspection Authority receives Notification of Inspection Required (11.3.2.16) Inspection Authority contacts Distribution Company and provides Inspection information (11.3.2.17) Customer/Inspection Authority Pending Supplier receives Notification of Inspection Required and informs Customer (11.3.2.12 & 11.3.2.13) Pending Supplier sends Notification of Inspection Response to RA (11.3.2.14 & 11.3.2.15) Supplier RA receives Notification of Inspection Required and sends to pending Supplier (11.3.2.10 & 11.3.2.11) RA receives Notification of Inspection Response (11.3.2.14 & 11.3.2.15) Registration Agent Distribution Company updates Enrollment Request with Inspection information (11.3.2.18 & 11.3.2.19) Distribution Company processes Enrollment Request and sends Notification of Inspection Required to RA (11.3.2.9 & 11.3.2.10) Distribution Company receives Inspection information (11.3.2.17) Distribution Company 1

  3. RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Move-In) Customer Cancellation (mod 7/25 & clean-up 8/20) Customer wants to cancel Move-in (11.3.2.28) No No further action required Yes Customer notifies pending Supplier to cancel enrollment and continue existing service (11.3.2.28) Customer Pending Supplier receives Cancel Enrollment Response (11.3.2.34 & 11.3.2.35) Pending Supplier sends Cancel Enrollment Request to RA (11.3.2.28 & 11.3.2.29) Supplier RA receives Cancel Enrollment Request and Cancels Pending Enrollment (11.3.2.28 & 11.3.2.29) RA sends Cancel Enrollment Request to Distribution Company (11.3.2.30 & 11.3.2.31) RA receives Cancel Enrollment Response and sends to pending Supplier (11.3.2.32 & 11.3.2.33) Registration Agent Distribution Company receives Cancel Enrollment Request (11.3.2.30 & 11.3.2.31) Distribution Company Sends Cancel Enrollment Response to RA (11.3.2.32 & (11.3.2.33) Distribution Company Cancels Pending Enrollment (11.3.2.32) Distribution Company 4

  4. 1 Valid Enrollment Request (11.3.3.5 & 11.3.3.6) Valid ESI ID confirmed(11.3.3.3) RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) Customer authorizes Enrollment (11.3.3.1) Customer Supplier sends Enrollment Request to RA(11.3.3.2) Supplier receives Enrollment Rejection (11.3.3.13 & 11.3.3.14) Pending Supplier receives Enrollment Confirmation (11.3.3.9) Current Supplier Receives Drop Request (11.3.3.11) Supplier RA sends Enrollment Rejection to Supplier (11.3.3.13 &11.3.3.14 & 11.3.3.15 & 11.3.3.16) RA receives Enrollment Request from Supplier (11.3.3.3) No No RA sends Enrollment Request to Distribution Company (11.3.3.5) RA receives Enrollment Rejection from Distribution Company (11.3.3.15 & 11.3.3.16) RA receives Enrollment Confirmation and forwards to pending Supplier (11.3.3.7 & 11.3.3.9 & 11.3.3.10) RA sends Drop Request to current Supplier (11.3.3.11) Enrollment Request contains the required elements (11.3.3.4) Yes Yes Registration Agent No Distribution Company Receives Enrollment Request from RA for Evaluation (11.3.3.5) Distribution Company sends Enrollment Confirmation to RA (11.3.3.7 & 11.3.3.8) Yes Distribution Company

  5. Customer wants to Rescind enrollment (11.3.3.18) 2 1 RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) No further action required No further action required Yes No Customer receives enrollment confirmation letter (11.3.3.17) Customer Rescission Period Expired (11.3.3.18) No Yes Customer RA sends enrollment confirmation letter to Customer (10.3.3.17) Yes RA required to send notification letter to Customer (10.3.3.17) No No notification letter sent Registration Agent Supplier

  6. 2 RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) No Customer contacts pending Supplier to rescind (11.3.3.22) Customer notifies RA to rescind enrollment and continue with current Supplier (11.3.3.18) Customer notifies pending Supplier to rescind enrollment and continue with current supplier (11.3.3.22) Customer contacts RA to rescind Yes Yes Customer No No further action required RA Cancels Pending Enrollment (11.3.3.19 & 11.3.3.24) RA receives Cancel Enrollment Response (11.3.3.27 & 11.3.3.28) RA forwards Cancel Enrollment Response to pending Supplier (11.3.3.26) RA sends Cancel Enrollment Request to pending Supplier, Distribution Company, and current Supplier (11.3.3.20 & 11.3.3.21 & 11.3.3.24 & 11.3.3.25) Registration Agent Pending Supplier sends Cancel Enrollment Request to RA (11.3.3.22 & 11.3.3.23) Pending Supplier receives Cancel Enrollment Response (11.3.3.26) Current Supplier receives Cancel Enrollment Request (11.3.3.20 & 11.3.3.21 & 11.3.3.24 & 11.3.3.25) Pending Supplier receives Cancel Enrollment Request (11.3.3.20 & 11.3.3.21& 11.3.3.24 & 11.3.3.25) Supplier Distribution Company receives Cancel Enrollment Request (11.3.3.20 & 11.3.3.21 & 11.3.3.24 & 11.3.3.25) Distribution Company Sends Cancel Enrollment Response to RA (11.3.3.27 & 11.3.3.28) Distribution Company Cancels Pending Enrollment (11.3.3.27) Distribution Company

  7. Account identity confirmed(11.3.2.xx) Account identity confirmed(11.3.2.xx) RXQ.11.4.X Customer Drop Using a Registration Agent Process Flow Diagram (Move-Out) Customer notifies current Supplier requesting Move-Out (11.3.xx) Customer receives contact from current Supplier (11.3.2.xx & 11.3.2.xx) Customer Current Supplier investigates reject reason and contacts customer for verification (11.3.2.xx & 11.3.2.xx) Current Supplier receives and processes Move-Out Response (11.3.2.xx & 11.3.2.xx) Current Supplier sends Move-Out Request to RA (11.3.xx) Current Supplier receives Move-Out Reject Response (11.3.2.xx & 11.3.2.xx) Supplier RA sends Move-Out Reject Response to current Supplier (11.3.2.xx & 11.3.2.xx) RA receives Move-Out Response and sends to current Supplier (11.3.2.xx & 11.3.2.xx) RA receives Move-Out Request (11.3.2.xx) No Registration Agent Yes Distribution Company sends Move-Out Reject Response to RA (11.3.2.xx & 11.3.2.xx) No Distribution Company Sends Move-Out Response to RA (11.3.2.xx & (11.3.2.xx) Distribution Company receives Move-Out Request (11.3.2.xx & 11.3.2.xx) Yes Distribution Company 4

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