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Auto Attendant training for XMU+ family of products

Learn how to connect, configure, and control XMU+/SBX systems for Auto Attendant purposes. This training covers the use of client-based software, modem and Ethernet connections, remote telephone access, and message management. Suitable for admins and users.

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Auto Attendant training for XMU+ family of products

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  1. Auto Attendant training for XMU+ family of products

  2. Connecting to XMU+/SBX for administration purposes • Included with the system is a client based software • XMUCOM+ Modem connection Ethernet connection Network card on PC PC & XMU+ on the same LAN Static IP address on the XMU+/SBX Direct Ethernet connection Crossover cable • Default IP address on the XMU+/SBX is 192.168.100.2

  3. Remote Telephone Access Allows control of the XMU+/SBX from a remote location using DTMF (touch tone) telephone to create and modify XMU+/SBX messages Record and play a message Replace or delete a message Turn messages on or off Enable override

  4. What is Auto Attendant? Newton’s Telecom Dictionary states: Auto Attendant is short for automatic attendant, a device which answers callers with a digital recording, and allows callers to route themselves to an extension through touch tone input. It may also allow you to punch in digits to hear information like company office hours, address of local branches, etc. Typically connected to a PBX or a Centrex service

  5. Configure the XMU+ system to act as an Auto Attendant • The system gathers DTMF digits from the caller and use the digits to make selections from a menu or transfer to an extension • The system requires an interactive, hybrid or T1 line card • XMUCOM+ has a DTMF node

  6. Example One DTMF 1 Message Submenu MSG 22 DTMF 2

  7. Example One

  8. Example One

  9. Example One Assigning messages to a node

  10. Example One Assigning ports to this application

  11. Example Two All options are Submenus Time or Table? DTMF 1 DTMF 4 DTMF 3 DTMF 2

  12. Example Two

  13. Example Two

  14. Date & Time vs. Table

  15. Don’t forget – assign ports

  16. Example Three Table 2 is the new starting node TABLE 2 TABLE 1 DTMF 4 DTMF 1 DTMF 3 DTMF 2 XFER 24 New option in day & night menu

  17. Example Three

  18. Example Three

  19. DTMF vs. AUTO DTMF • A menu node used to create menu selections with pre-defined targets (messages, transfer to specific extension, telephone number or submenu) AUTO • Allows callers to enter a target they choose to be transferred to

  20. Example Four TABLE 1 AUTO 2 TABLE 2 AUTO 1 XFER 3 AUTO 3 AUTO 4 XFER 1 XFER 2 XFER 24

  21. Example Four

  22. Example Four

  23. Example Four

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