Health and Well-Being at Royal Mail Group

1. Health and Well-Being at Royal Mail Group Shaun Davis Group Director of Safety, Health, Well-Being & Sustainability Judith Grant Group Head of Health and Well-Being June 2015

2. Background • Royal Mail Group directly employs 148,000 people in the UK (88% male). • Royal Mail Group has an ageing population: • 40% aged over 50. • 8.5% aged under 30. • Three main causes of sickness absence are mental health, musculoskeletal disorders and injury. • We have seen increases in musculoskeletal and mental health absences over recent years.

3. Deregulation; Changing market; Changing workplace; Ageing workforce; Long service; A transactional OH service is not enough. Business challenges Innovations • New efficiencies; • Changes to sorting and delivery methods; • Innovative occupational health solutions to meet the changing needs of the workforce; • Health and safety focus now widened to include Well-Being.

4. Why invest in Well-Being? • Benefits of workplace Well-Being: increased productivity; reduced number of sickness absences; reduced staff turnover and increased retention of skills; improved staff morale; reduced recruitment and training costs; improved company reputation as a ‘good employer’; and improved financial performance and competitiveness. • Mental ill-health costs £26 billion (£8.4 billion in sickness absence, £15.1 billion for presenteeism and £2.4 billion in staff replacement costs), or £1035 annually for every employee in the UK (Sainsbury Centre for Mental Health, 2014). • ‘Presenteeism’ accounts for 1.5 times as much working time lost as absenteeism and costs more to employers because it is more common among higher-paid staff (Sainsbury Centre for Mental Health).

5. Health and Well-Being at Royal Mail Group • Health and Well-Being sits within Safety, Health and Environment. • “SHE – managing quick accidents, and slow accidents”. • Positive HR Policies support demographic at Royal Mail Group: • Flexible working – elder care and child care, special leave, part-time working, job-sharing, and flexible hours. • Consultation with the Trade Unions. • Health and Well-Being Board– set up to identify and address the health risks to Royal Mail Group. • Working group monitoring the impact of removal of the default retirement age. • Occupational Health – support for all employees; new ‘Case Management’ approach for MSD and MH. • Employee Benefits – reduced gym fees, Cycle2Work scheme, health insurance, executive health screening. • Feeling First Class – Well-Being programme. • Feeling First Class online Well-Being portal – website offering advice on healthy lifestyles. • Onsite-gyms at 37 of the larger Royal Mail Group sites.

6. Health and Well-Being for 2015/16 • Feeling First Class – Our Well-Being Brand • First Class Mental Health • First Class Support • First Class Fitness • First Class Lifestyle • I’m Feeling First Class • First Class Driving • Well-Being Toolkit (Royal Mail Group intranet and Feeling First Class website) • 12 Month Well-Being Calendar

7. Biopsychosocial model of health Health

8. Health and Well-Being Calendar • April: Sun Safety (Hot weather) • May: Action on Stroke Month • June: Men’s Health Week/ Mental Health Video 2 • July: Night Worker Risk Assessments/ Mental Health Video 3 and 4 • August: Mental Health Video 5 • September: National Work-Life Week (focus on sleep) • October: World Mental Health Day and Health and Safety Week (Stress); ‘Stoptober’ (smoking) • November: Flu Awareness Month • December: Paused due to Christmas pressure; but EAP actively promoted • January: Feeling First Class Month and Alcohol Awareness • February: National Heart Month • March: EAP actively promoted

9. What is the Time to Change Pledge? The Time to Change Pledge is an aspirational statement with meaning, indicating to employees, service users and the public that an organisation wants to take action to tackle the stigma and discrimination around mental health, focusing on the workplace in particular.

11. Occupational Health – Case Management for MSD and MH • Case managed approach to better support employees and managers with mental health related absences • Mental Health Foundation • Five bespoke awareness training videos • Target Depression in the Workplace • Charter 3: “A well-trained, responsive workforce” • BITC Workwell – Mental Health Champions • Leadership Team and Mental Health Champions • Responsibility Deal Pledges • Mental Health and Well-Being • Physical Activity in the Workplace • Health and Well-Being Report • Occupational Health Standards • EU-OSHA Campaign Partner – Healthy Workplaces Manage Stress • Signed up in October 2014

12. Video Resources from Mental Health Foundation • Multi-use: • Suitable for use online in eLearning and intranet contexts • Standalone for staff development sessions and Royal Mail TV • Accessible through www.feelingfirstclass.co.uk • Accessible and Engaging: • Expert input, in accessible manner • Personal stories from people with relevant experience • Graphics and simple tips

13. Topics: • Recognising Distress • Helping Yourself • Supporting Someone • Mental Health and Long Term Conditions • Supporting Colleagues with Mental Health Problems

15. The Well-Being Zone • www.feelingfirstclass.co.uk • Available for use on all devices, don’t need to use your Royal Mail Group email address to sign up

17. Thank you