1 / 7

System Analysis of Clinical Incidents The London Protocol

System Analysis of Clinical Incidents The London Protocol. Background. While it is sometimes straightforward to identify a particular action or omission as the immediate cause of an incident, closer analysis usually reveals a series of events leading up to an adverse outcome.

dworth
Télécharger la présentation

System Analysis of Clinical Incidents The London Protocol

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. System Analysis of Clinical IncidentsThe London Protocol

  2. Background • While it is sometimes straightforward to identify a particular action or omission as the immediate cause of an incident, closer analysis usually reveals a series of events leading up to an adverse outcome. • The identification of an obvious departure from good practice is usually only the first step of an investigation. • A structured and systematic approach means that the ground to be covered in any investigation is, to a significant extent, already mapped out. • If a consistent approach to investigation is used, members of staff who are interviewed will find the process less threatening than traditional unstructured approaches. • The methods used are designed to promote a culture of openness.

  3. Task Factors • Task design and clarity of structure • Availability and use of protocols • Availability and accuracy of test results • Decision-making • aids Team Factors • Verbal communication • Written communication • Supervision and seeking help • Team structure (congruence, consistency, leadership, etc.) Organizational and Management Factors • Financial resources and constraints • Organizational structure • Policy, standards and goals • Safety culture and priorities CDP Care Delivery Problems (CDPs) Care deviated beyond safe limits of practice. The deviation had at least a potential direct or indirect effect for an adverse outcome for the patient, staff or general public Examples: • Failure to monitor, observe or act • Incorrect (in hindsight) decision • Not seeking help when necessary Patient Factors • Condition (complexity and seriousness) • Language and communication • Personality and social factors Individual (staff) Factors • Knowledge and skills • Competence • Physical and mental health Work Environmental Factors • Staffing levels and skills mix • Workload and shift patterns • Design, availability and maintenance of equipment • Administrative and managerial support • Environment • Physical Fishbone Diagram

More Related