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Welcome to New Tutor Training

Welcome to New Tutor Training. Friday January 10, 2014 8:00 am – 5:30 pm. 8:30 -9:00 am. Overview of Sanger Learning Center. We are a university-wide learning resource dedicated to students’ mastery of course content and development of transferable academic and professional skills.

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Welcome to New Tutor Training

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  1. Welcome to New Tutor Training Friday January 10, 2014 8:00 am – 5:30 pm

  2. 8:30 -9:00 am Overview of Sanger Learning Center We are a university-wide learning resource dedicated to students’ mastery of course content and development of transferable academic and professional skills.

  3. Study Effectiveness Tips Sanger Learning Center Services Course Content Help Private Tutoring Math/Science Drop-In Tutoring Math Refresher Classes Math Exam Reviews Learning Specialist Appointments Peer Academic Coaching (undergrads only) Study Skills Workshops Study Groups (PLUS)

  4. Study Strategies Workshops SLC Classes and Workshops Math Refreshers and Reviews Algebra Refresher Trigonometry Refresher Calculus Refresher for M 408L/S and for M 408D Third Exam Reviews: M 305G, M 408K, M 408L Final Exam Reviews: M 305G, M 408K/N, M 408L/S, M 408C, M 408D Time and Procrastination Study Smarter, Not Harder Preparing for the GRE* Surviving Finals 101 Choosing a Career (CSACC) Resume Writing (CSACC) Finding an Internship (CSACC) Register for these free classes and workshops on our website.

  5. Outreach Presentations • Student organizations and faculty members can request interactive presentations on a variety of topics: • Service overview or service overview with tour • Learning topics include reading; study smarter, not harder; test taking; time and procrastination; transition from high school to college; and writing • Various career topics (CSACC)

  6. Course Specific Study Groups • Supplemental Instruction • Optional weekly discussion sections for students enrolled in historically difficult, large format courses • Not only helps students with course material, but also helps them develop the skills they need to become successful and self-sufficient students • American Studies, History, International Relations, Government, Classics, Religious Studies, Math, and Economics • Peer Led Undergraduate Studying • Provides peer-led study groups for a number of difficult, upper-division courses (biology, biochemistry, and government) • Students can attend any study group at any point in the semester to review for an exam, discuss confusing concepts, or work through practice problems. • Preceptors: student group leaders currently enrolled in the class who provide a collaborative group study experience

  7. TUTORIAL SERVICES Ed Fernandez APPOINTMENT TUTORING (AT) Ed Fernandez SMALL-GROUP TUTORING (SGT) Grace Pratt DROP-IN TUTORING (DIT) Pamela Way GRADUATE STUDENT WRITING SERVICE (GSWS) Pamela Way Approximately 220 Tutors, Graduate Writing Consultants, Undergraduate Assistants, and Student Associates

  8. What is Tutoring at the SLC like?

  9. AT vs. DIT

  10. Hours of Operation Appointment Tutoring Every day (Monday – Sunday) Flexible between 7:00 am and 11:00 p.m. (last appointment at 10:00 p.m.) Drop-In Tutoring Monday – Thursday, 11:00 a.m. – 10:00 p.m. Friday, 11:00 a.m. – 3:00 p.m. Sunday, 5:00 p.m. – 10:00 p.m. (closed Saturdays)

  11. Dates Programs are Open (AT & DIT) AT 01/13/2014 through 05/02/2014 (although you are not required to do so, you may post appointments during finals – through 05/13) DIT 01/21/2014 – 05/02/2014

  12. 9:00 – 9:50 am Program Overviews

  13. Appointment Tutoring

  14. AT Process Outline • Open your available appointment times online (set your own schedule). • When a student books one of your appointments, you will receive an email. • Show up for your session on time. • Tutor for one hour. • Go online and document the status of your session.

  15. MyUGS Portal

  16. MyUGSPortal • Notifications and Messages

  17. Tutor Dashboard

  18. After the session is booked • Contact your tutee by phone or e-mail before the first session • Your tutoring sessions must take place in the Sanger Learning Center (SLC) tutoring tables*

  19. Tutor Expectations • If you can’t make your session, you must let your tutee know 24 hours before the appointment (otherwise you are expected to keep the appointment). • If you have an emergency, let me AND your tutee know as soon as possible. • Only the tutee can cancel the session online. • Failure to show to a tutoring appointment will result in disciplinary action.

  20. If you’re a no-show… • Tutees should wait 15 minutes for their tutors. • Tutees will document you as a no-show, which generates a notification to you and TS administrator. • You must contact Ed within 24 hours of the notification – no exception. • If your tutee does not mark you as a no-show, LET ME KNOW so that I can do so.

  21. Tutee Expectations • Tutees must provide 24-hour ONLINE notification to cancel. • If a tutee fails to show, he/she must pay for the appointment. • Neither you nor the tutee can arrange for a missed session to be documented as completed – this may result in your termination.

  22. What if the tutee is a “no-show”? • Wait 15 minutes (not 14!) for your tutee. • Leave a polite, professional note for your tutee on the Tutor Message Board. • You will still be paid for the session – but you must stick around for the entire hour. • Document the no-show online – NO EXCEPTIONS!

  23. Program Reprimands Following the policies and procedures for Tutorial Services is essential. Failure to follow these guidelines may result in reprimands: 1st missed session = verbal reprimand 2nd missed session = written reprimand 3rd missed session = termination (within the same semester)

  24. Drop-In Tutoring

  25. DIT Process Outline • About half of you will work in DIT. • If you work in DIT, you will have a regular weekly schedule (ex: T & Th 1-3 pm). • Show up for your shift on time, log in. • Help students who have questions. • Stay for your entire shift, log out.

  26. DIT Layout (JES 315) Grace’s office Pam’s office PHYSICS DIT front desk CHEMISTRY MATH entrance

  27. Example of a Schedule

  28. DIT - Shift Obligations • Tardiness policy • After 3 incidences your work history for the semester will be reviewed and you may face disciplinary action. • Absence policy • After 2 incidences your work history for the semester will be reviewed and you may face disciplinary action.

  29. Working in DIT • Work with other tutors, not beside • Talk with other tutors • Talk with TS team staff

  30. 9:50 – 10:00 am Break

  31. 10:00 -10:50 am Now the ‘How to’…

  32. How to offer appointments online...

  33. What to do after a session is completed…

  34. Questions about AT?

  35. How to work in DIT…

  36. DIT Log-In Screen

  37. DIT Log In Status Screen

  38. DIT Time Clock History

  39. DIT Question Queue • Students receive a “pin and chip” set when they log in • Students place the chip next to them on the table • When a student has a question, that student’s pin goes on the rod below all other pins • Tutors always take the top pin (highest in the queue) and find the student with that number • Tutors return the pin to the student when the question is finished • Students return their pin and chip set when they log out

  40. DIT Table Management • 3 to 5 minutes is an estimate for assisting a single student • You can stretch that time (5-7 minutes) when traffic is low or you are helping more than one student at a time • Sometimes it is beneficial to ask a whole table “would anyone else here like some help on problem #14?” • Always move from one table to another by some pattern • Use the whiteboard when it’s convenient, but erase your work or ask the students to erase it when they’re done

  41. When you get stuck (and you will) • Feel free to stop and ask another tutor but always tell the student “give me just a minute and I’ll be right back to you”. • Ask another tutor, but please no table assignments: “Jay, go help that student” • When you get stuck and another tutor helps, watch that tutor’s explanation

  42. Resources in DIT for all Tutors • Textbooks, calculators, rulers and molecular model sets are located behind the DIT front desk, available to be checked out. • Tutors can take them to their AT sessions. • Students must use them in DIT • The computer on the outside of the DIT front desk is available when you are in a bind (Wolfram Alpha, etc.) • Students may access a public computer located behind the DIT reception desk

  43. If you are running late… • You must notify us and let us know how many minutes late you will be, either: • By Phone: Call the DIT front desk (512-475-8719) and leave a message with the receptionist who answers the phone. • OR – • By Email: Send an email to p.way@austin.utexas.edu and explain when you expect to arrive. (This does not clear your tardiness from the record)

  44. If you cannot make a DIT shift … • YOU are responsible for finding someone to cover your shift. • Ask for coverage at least 72 hours before your shift starts. • Use the interface on MyUGS to request coverage (DIT Shift Covers)

  45. DIT Availability Schedule Submission • You must submit a DIT availability schedule if you tutor any of the following courses: M 408C, M 408D, M 408K, M 408L PHY 301, PHY316, PHY 303K, PHY 303L CH 301, CH 302 • Schedule submission is done through MyUGS. You’ll soon get an invitation to submit your schedule and instructions for doing so. • Deadline for submission is Thursday, January 16th

  46. Accessing Availability Schedule

  47. Completing Availability Schedule

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