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Oracle Credit Management Customer Credit Score and Integrations Presented by Venkatash Kovela Rapidigm Inc.

Oracle Credit Management Customer Credit Score and Integrations Presented by Venkatash Kovela Rapidigm Inc. Presenter Introduction: Venkatash Kovela Rapidigm Inc. Contact: Vkovela@Rapidigm.com. Session Agenda. Release Information Who Should Use? Benefits of using OCM OCM Advantages

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Oracle Credit Management Customer Credit Score and Integrations Presented by Venkatash Kovela Rapidigm Inc.

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  1. Oracle Credit Management Customer Credit Score and Integrations Presented by Venkatash Kovela Rapidigm Inc.

  2. Presenter Introduction: Venkatash Kovela Rapidigm Inc. Contact: Vkovela@Rapidigm.com

  3. Session Agenda • Release Information • Who Should Use? • Benefits of using OCM • OCM Advantages • OCM Integrations • Brief OCM Functionality Overview • Scoring Model Strategy • Case Folder View • Question and Answers

  4. Release Information 11.5.9 11.5.10 11.5.10+ FP.G 11.5.10+ FP.D FP.F OCM.A Rollup Patch OAF 5.7H OCM.C OCM.D OCM.B OAF 5.10

  5. Who Should Use? • Industry Focus: Practically any industry • Suitable for customers who use home grown solutions and/or have extensive customizations for credit application review and approval processes • Customers who are investigating and spending on high budgets and have manual decisions in place • Customers who have extensive credit policies including global risk zones • Customers who Credit Agencies like Dun and Bradstreet (D&B), Global Credit or Seafax etc for credit decision

  6. Benefits of using OCM • Good customer scoring strategies will have better visibility, quicker decision making, reduces manual efforts and increase in the profitability • Reduces the credit-to-cash life cycle • You can have aggressive and/or conservative credit policies based on customer classes • Track credit performances and history of credit decisions and run reports as needed • Continuous and scheduled periodic credit evaluations for high risk customers or for all customers • Matches global credit policies • Strengthen internal controls and policy compliances

  7. OCM Advantages • It can be easily configured on top of an existing 11i implementation (minimum 11.5.9+ with Fin-Pack.D) • Easy configuration depending on requirements. • Online credit application and approval process will eliminate many home grown systems • Controls escalating and higher incidences of bad debts • Reduces collection cost and diminishing returns • Lack of visibility in International Credit. Can handle financial risks in global market

  8. OCM Integrations

  9. OCM Functionality Overview • Create manual credit applications at various party and customer levels for trade and term credits. • Integration with Oracle Order Management and Oracle Lease Management for credit application and approval process • Determine the need of handy check-list data points for manual credit reviews • Determine credit scores based on business and corporate credit strategies • Scoring based on values outside Oracle instance • Perform automated credit analysis based on scores

  10. OCM Functionality Overview • 200+ standard data points available including financial, credit, collections, aging etc. • Define additional custom data-points for scoring and check-lists views • Suggest manual or automated credit recommendations • Use Oracle Approvals Management Engine (AME) for internal approval hierarchies • Purchase/Update customer/prospect data using integration with D&B • Batch load customer data received from D&B • Use D&B data points for online customer scoring • Monitor Credit Performances

  11. Scoring Model Strategy • Build a suitable corporate across the board customer scoring strategy • Scoring Data Points can be numeric or alpha-numeric like Country Code, D&B Rating etc. • Each alphanumeric data point must have its own range, e.g., Range Low = ‘5A1’ and High = ‘5A1’ • Prefer data points values with percentage and/or with number values like weighted average days paid etc. • More data points used more complex will be the scoring strategy

  12. Scoring Model – Setup Elements • Currency • Identify scoring data points • Set value ranges • Assign score points 0 for low and 100 for best score • Assign weights to make 100 • Calculation example:

  13. Scoring Model - Example

  14. Alpha-Numeric Data Points Same Score

  15. Additional Data Points Extensible functionality (future Oracle Release) Associate a PL/SQL function to a data point to derive the data point value during runtime.

  16. Automation Rule - Setup

  17. Check List View

  18. View of a Case Folder

  19. View of a Case Folder

  20. Questions and Answers

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