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Lync: click to call and collaborate with others

Lync: click to call and collaborate with others. Pawel Grzywaczewski, Fernando Moreno Pascual IT/OIS. Lync. Why to use it? Save time, do things simpler. 2. Lync benefits. Softphone benefits. YES, Address Book, quick phone call. Contact . Presence verification. YES, Availability.

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Lync: click to call and collaborate with others

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  1. Lync: click to call and collaborate with others Pawel Grzywaczewski, Fernando Moreno Pascual IT/OIS

  2. Lync • Why to use it? • Save time, do things simpler 2

  3. Lync benefits Softphone benefits YES, Address Book, quick phone call Contact Presence verification YES, Availability Clear message YES, Instant messaging Instant access to information outside the office YES, Voice mail -> mailbox Access from abroad (no roaming charges) YES, Wifi

  4. Overview • Lync general features • Presence • Address Book • Instant Messaging • Integration with other tools • Conferencing/Online Meeting • Demo • Lync softphone features • Make/receive calls • Forward, put on hold, redirect • Voice mailbox • Demo 3

  5. Manage presence in Lync • Available, Busy, Away, Do not disturb… • You decide who and what can see • By default people don’t see your status • Add them to contacts to show your status • Status is synchronized with your calendar • Out of office, events etc. • Set your status manually • Define “Relationship” of your contacts • “Workgroup” - will be able to bypass “Do not disturb” mode 4

  6. Manage presence in Lync • Busy status, means • He has an appointment in calendar • Or, he put the status manually • Do Not Disturb status, means • The status was chosen manually • No pop-ups (IM, calls, etc) • “Workgroup” will bypass • Tag your colleague for status change 5

  7. Searching for CERN people • I need to call Telma Mantas… • With Lync we have direct access to: • Numbers of CERN phonebook. • Our contacts in Outlook. 6

  8. Instant messaging • How to start a conversation with one person Double click • How to start a conversation with a group 7

  9. Integration: Outlook 2010 • Act from Outlook (phone, office, free/busy) • Take an action – based on status of others 8

  10. Integration: Outlook 2010 • Create online meeting in Outlook • Small meetings, 5 – 10 attendants • Participants click on link and join • Desktop/application sharing • Audio/Video • Add easily new participants • “Meet Now“ – directly from Lync 9

  11. Integration: Outlook 2010 • Manage the meeting • Add new participants • Use features (sharing desktop, IM, etc.) • Act during the meeting • Change device, mute, put on hold, etc 10

  12. Integration with other tools • Webmail (OWA), https://mmm.cern.ch/owa • SharePoint 11

  13. Main collaboration tools:Sharing information • What about sharing presentations, sending files… • What can we share? • Our desktop. • A program (Word, Excel, Internet Explorer…) • PowerPoint Presentation. • Whiteboard • Create a poll • We can send file/s to our contacts. 12

  14. Demo

  15. Lync softphone • Tired of having to search for a number and type it manually? • Call your contacts with a single click • Search for CERN people (and your contacts) • If you have an external number, just paste it and press “Call”. You can easily: Put on hold (“pause” icon) Forward to another number Initiate a new call Change the device (headset, etc.) 14

  16. Forwarding calls feature Setting up call forwarding in 2 clicks: • Other options are: • Forwarding to the voice mail. • To our delegates. • To any CERN number • More details in the demo… 15

  17. Voice mailbox & missed-calls • Lync is not running, or a person left a message on your voice mailbox: • Voice message forwarded to your inbox. • Missed incoming calls (busy, away, out of office…) • Notifications to your inbox about missed calls. • In the voice mail notification we have: • The information of the caller. • An audio file attached • A preview of the message • In the missed call notification we have: • All the information of the caller. • The time when the call was made. 16

  18. Voice mailbox • Access from Lync • Change greetings • Set up voice mail • Access/configure from a standard phone • Call: (+412276)71111 • Use your PIN • Received during activation • Can be reset from Webmail 17

  19. Demo 4

  20. Connection from outside CERN Away from your office but want to be connected? • Take your laptop: • Chat with your contacts using webmail (OWA) https://mmm.cern.ch/owa • Be connected using your mobile phone. Lync is available for Android, Windows Phone, iPhone and iPad. 19

  21. How to start using Lync • Install Lync! • Lync: https://cern.ch/lync • Move your phone number to Lync: • EDH request to register. • Subscribe to e-group “lync-subscription” • Make sure you have your new phone prior to change (available at CERN Store): POLYCOM CX 300 PLANTRONICS DSP 655 20

  22. Summary Lync, https://cern.ch/lync • Availability • Instant messaging • Connect wherever you are with no roaming charges (WIFI) • Collaboration tools Activated for Lync softphone • Easy way to make phone calls • Easy way to configure forwarding • Voice mail on your e-mail client • Support: contact service-desk@cern.ch • Ask your colleagues to use Lync today! 22

  23. Thank you for your attention Questions?

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