Microsoft Lync 2010 What Is New Module 01

1. Microsoft� Lync� 2010What Is New? Module 01 Microsoft Corporation Slide Objective: Notes: Slide Objective: Notes:

2. Microsoft Lync 2010 A converged communications experience that connects people and teams in the new world of work 2 Slide Objective: Positioning of Microsoft Unified Communications Notes: Slide Objective: Positioning of Microsoft Unified Communications Notes:

3. A Single ClientFor real-time communication and collaboration 3 Slide Objective: One client for all situations � Notes: With Lync 2010, our goal is to deliver a unified experience that brings together communication and collaboration in a holistic manner. � The Connect-Communicate-Collaborate vision is the basis for the User Experience principles that guide Lync Server 2010 products. These principles are firmly grounded in extensive user research work. Specifically, we have identified and prioritized the main types of IW communication and collaboration activities that we target, including short voice and instant messaging (IM) conversations, ad-hoc meetings, structured team meetings, and presentations. Lync 2010 truly caters to these end-to-end user experiences. Slide Objective: One client for all situations � Notes: With Lync 2010, our goal is to deliver a unified experience that brings together communication and collaboration in a holistic manner. � The Connect-Communicate-Collaborate vision is the basis for the User Experience principles that guide Lync Server 2010 products. These principles are firmly grounded in extensive user research work. Specifically, we have identified and prioritized the main types of IW communication and collaboration activities that we target, including short voice and instant messaging (IM) conversations, ad-hoc meetings, structured team meetings, and presentations. Lync 2010 truly caters to these end-to-end user experiences.

4. ConnectFind and connect with people inside and outside your organization Find and communicate with the right person Connect with your social network Connect with context 4 Slide Objective: First glimpse of Lync 2010 � Notes: Highlight the convergence of enterprise software and social connectivity and the rich information available through the inclusion of pictures and status messages.Slide Objective: First glimpse of Lync 2010 � Notes: Highlight the convergence of enterprise software and social connectivity and the rich information available through the inclusion of pictures and status messages.

5. Find the Right Person Advanced features make locating a person easy, even when you do not have their name Quickly identify a person and check their availability Contact anyone using the appropriate modality 5 Slide Objective: Notes: Slide Objective: Notes:

6. Find the Right Person (Cont�d) Advanced features make locating a person easy, even when you do not have their name Get search results that find the right person Search more than just names See where people are with real-time location capabilities 6 Slide Objective: Introduce the Lync 2010 search and location capabilities � Notes: Search is done via web service Location is available Enhanced 9-1-1(E9-1-1) � Screenshot Explanation Left: Fast Search (Outlook) provides a common interface across products for quickly and easily resolving contact searches Right: Skill Search uses keywords to narrow the search, for finding someone with specific attributes �Slide Objective: Introduce the Lync 2010 search and location capabilities � Notes: Search is done via web service Location is available Enhanced 9-1-1(E9-1-1) � Screenshot Explanation Left: Fast Search (Outlook) provides a common interface across products for quickly and easily resolving contact searches Right: Skill Search uses keywords to narrow the search, for finding someone with specific attributes �

7. Connect with Your Social Network You are at the center of information about the people you work with most Prioritize frequent contacts Ensure that your shared information is accurate and up-to-date Connect with anyone, inside or outside the organization Know what others are seeing about you 7 Slide Objective: Show ways to sort and present contacts (and the information related to them) � Notes: Consistency between Outlook and Lync 2010 Up to date information � ability to read what�s going on rather than just view a contact�s status � Screenshot Explanation Frequent Contacts simplifies contact management, giving users easier access to favorite contacts (pinning and most frequently used) Activity Feed know what is going on with your networkSlide Objective: Show ways to sort and present contacts (and the information related to them) � Notes: Consistency between Outlook and Lync 2010 Up to date information � ability to read what�s going on rather than just view a contact�s status � Screenshot Explanation Frequent Contacts simplifies contact management, giving users easier access to favorite contacts (pinning and most frequently used) Activity Feed know what is going on with your network

8. Connect in Context Connect directly from within your work Consistent people experience across all of Microsoft Office� Find anyone from anywhere within Office applications Communicate and collaborate within the context of what you are doing 8 Slide Objective: Show ways to sort and present contacts (and the information related to them) � Notes: Co-editing requires Microsoft SharePoint� 2010 and Microsoft Office 2010 You�ll get that view when two people are editing a document that resides on SharePoint Slide Objective: Show ways to sort and present contacts (and the information related to them) � Notes: Co-editing requires Microsoft SharePoint� 2010 and Microsoft Office 2010 You�ll get that view when two people are editing a document that resides on SharePoint

9. Demo 9 Slide Objective: Demo for presence indicator and contact card in various places � Notes: Show Lync 2010 with photos and contact cards Show location, availability (free / busy), hierarchy, option to pin a contact card Show expert search Show activity feed Show contact card from Outlook 2010 next to Lync 2010 contact card Show presence indicator in backstage from Office (author) and within Word when two people opened the same document from SharePoint 2010 at the same time. Show which section is worked on by whomSlide Objective: Demo for presence indicator and contact card in various places � Notes: Show Lync 2010 with photos and contact cards Show location, availability (free / busy), hierarchy, option to pin a contact card Show expert search Show activity feed Show contact card from Outlook 2010 next to Lync 2010 contact card Show presence indicator in backstage from Office (author) and within Word when two people opened the same document from SharePoint 2010 at the same time. Show which section is worked on by whom

10. CommunicateThe power of digital communication in your work Make a phone call from anywhere Share video in calls and conferences Receive phone calls where you want them Manage your communications Manage communications for someone else 10 Slide Objective: Show the new meeting experience (LiveMeeting replacement) � Notes: LiveMeeting is gone � this is how it looks with Lync 2010 Slide Objective: Show the new meeting experience (LiveMeeting replacement) � Notes: LiveMeeting is gone � this is how it looks with Lync 2010

11. Make a Call from Anywhere With a phone you can trust, using a familiar interface Use a dial pad that looks and acts like you�d expect it to Have confidence in call quality and get actionable feedback when call quality declines Receive calls on a private line 11 Slide Objective: Show that call initiation experience is (almost) the same all across the user interface (UI) � Notes: Increases discoverability of phone functionality in the Lync 2010 main UI Increases user confidence with a familiar and comfortable dialing experience Private line is often used for VIPs � Screenshot Explanation Upper Left: Unified Call Controls and notifications system make it easy to know the state of your call, including both local and remote call quality issues Lower Left: Private Line allows users to have a secondary unlisted number Right: Phone Environment increases discoverability of phone functionality in the Lync 2010 main UISlide Objective: Show that call initiation experience is (almost) the same all across the user interface (UI) � Notes: Increases discoverability of phone functionality in the Lync 2010 main UI Increases user confidence with a familiar and comfortable dialing experience Private line is often used for VIPs � Screenshot Explanation Upper Left: Unified Call Controls and notifications system make it easy to know the state of your call, including both local and remote call quality issues Lower Left: Private Line allows users to have a secondary unlisted number Right: Phone Environment increases discoverability of phone functionality in the Lync 2010 main UI

12. Share Video in Calls and Conferences High-quality video brings nuance to your communications See the whole room with panoramic video Use easy, intuitive controls Watch full screen video in HD 12 Slide Objective: Show the Lync 2010 video experience � Notes: Highlight name in video Point out controls available in full-screen mode � Screenshot Explanation Left: Alpha-blended on-hover video controls make it easy and intuitive to share video. The name of the participant indicates who is sharing video in the conference Panorama video from Microsoft RoundTable� device makes it easy to share video of the room in room-to-room calls and multi-party conferences Right: High quality (VGA) video in conferences lets you project yourself in a meeting from the comfort of your office or home This example is in full-screen modeSlide Objective: Show the Lync 2010 video experience � Notes: Highlight name in video Point out controls available in full-screen mode � Screenshot Explanation Left: Alpha-blended on-hover video controls make it easy and intuitive to share video. The name of the participant indicates who is sharing video in the conference Panorama video from Microsoft RoundTable� device makes it easy to share video of the room in room-to-room calls and multi-party conferences Right: High quality (VGA) video in conferences lets you project yourself in a meeting from the comfort of your office or home This example is in full-screen mode

13. Phone Calls Where You Want Them Easy control of calls and devices Take your calls with you wherever you are Quickly configure and test USB peripherals Easily enable call routing so that calls reach you Move your calls from one device to another 13 Slide Objective: Show frequently used features for handling calls � Notes: � Screenshot Explanation Left: Device Selection makes it easy to switch between telephony devices without having to launch advanced A/V tuning settings Top Right: Transfer to Mobile offers a quick and easy way to take your call with youSlide Objective: Show frequently used features for handling calls � Notes: � Screenshot Explanation Left: Device Selection makes it easy to switch between telephony devices without having to launch advanced A/V tuning settings Top Right: Transfer to Mobile offers a quick and easy way to take your call with you

14. Manage Your Communications Stay on top of your day-to-day communications Focus on your conversations, not on your tools Find and keep track of past and present conversations Know when someone is trying to get in touch Easily manage your active conversations 14 Slide Objective: Manage your conversations � Notes: Keep track of different communication channels, status messages, voice mails Intuitive toasts Voice mail at telephony place � Lync 2010, not Outlook � Screenshot Explanation Right: Conversation environment provides a single place to access and manage past and present conversations � Slide Objective: Manage your conversations � Notes: Keep track of different communication channels, status messages, voice mails Intuitive toasts Voice mail at telephony place � Lync 2010, not Outlook � Screenshot Explanation Right: Conversation environment provides a single place to access and manage past and present conversations �

15. Manage Your Communications (Cont�d) Stay on top of your day-to-day communications Dial pad makes it more convenient for customers that are used to PBX phone � especially for entering PINs, etc. Manage voice mails conveniently from the �Voice Place� All action items available for actions after listening to voice mail 15 Slide Objective: Manage your conversations � Notes: Keep track of different communication channels, status messages, voice mails Intuitive toasts Voice mail at telephony place � Lync 2010, not Outlook � Screenshot Explanation In-line voicemail playback eliminates the need to find and play back voice mail from your Outlook inbox. It also indicates the number of waiting voice mail messages Slide Objective: Manage your conversations � Notes: Keep track of different communication channels, status messages, voice mails Intuitive toasts Voice mail at telephony place � Lync 2010, not Outlook � Screenshot Explanation In-line voicemail playback eliminates the need to find and play back voice mail from your Outlook inbox. It also indicates the number of waiting voice mail messages

16. Manage Communications for Someone Else Make your delegates more effective Know your boss�s availability at a glance Transfer calls to your boss with ease Quickly initiate a call on behalf of someone else Easily set up delegates 16 Slide Objective: No more Attendant Lync 2010 just for handling delegates � Notes: Easy to set up Presence indicator for boss at delegate Attendant Lync 2010 finally for the ones that really need it � high-volume call handlers (contact center, receptionist) � Screenshot Explanation Left: On Behalf Of Switcher makes it easy to view and change whether an outbound call will be for the boss or for the admin. In addition, the controls remember the last-used default per contact, thereby minimizing the risk of errors Upper Right: Simplified delegate configuration makes adding delegates and granting permissions easy Lower Right: In-Toast presence indicator makes it easy to identify which calls are for the boss. Presence indication gives admins the context they need to make better decisions without bothering the boss �Slide Objective: No more Attendant Lync 2010 just for handling delegates � Notes: Easy to set up Presence indicator for boss at delegate Attendant Lync 2010 finally for the ones that really need it � high-volume call handlers (contact center, receptionist) � Screenshot Explanation Left: On Behalf Of Switcher makes it easy to view and change whether an outbound call will be for the boss or for the admin. In addition, the controls remember the last-used default per contact, thereby minimizing the risk of errors Upper Right: Simplified delegate configuration makes adding delegates and granting permissions easy Lower Right: In-Toast presence indicator makes it easy to identify which calls are for the boss. Presence indication gives admins the context they need to make better decisions without bothering the boss �

17. Demo 17 Slide Objective: Demo for new graphical user interface (GUI) and delegate option � Notes: Show how to manage devices Show how to change call forwarding Show conversation view Show setting up delegation Show toast for incoming call Show toast for incoming call for boss as admin Show Playback of voice mail messages Show dial pad and emphasize customer demand for this feature Show presence quick control when hovering over task bar icon of Lync 2010 in Windows 7Slide Objective: Demo for new graphical user interface (GUI) and delegate option � Notes: Show how to manage devices Show how to change call forwarding Show conversation view Show setting up delegation Show toast for incoming call Show toast for incoming call for boss as admin Show Playback of voice mail messages Show dial pad and emphasize customer demand for this feature Show presence quick control when hovering over task bar icon of Lync 2010 in Windows 7

18. CollaborateWorking together in real time is easy and reliable Simple, direct collaboration Effective team meetings Professional presentation delivery Visual conference calls Work without borders 18 Slide Objective: Introduce collaboration with Lync 2010 in comparison to LiveMeeting � Notes: �Slide Objective: Introduce collaboration with Lync 2010 in comparison to LiveMeeting � Notes: �

19. Simple, Direct Collaboration Share from any conversation Easily transition from talking to sharing work Enjoy flexibility in controlling how you collaborate Have confidence that you are in control 19 Slide Objective: Collaboration made easy � improvements in Lync 2010 compared to LiveMeeting � Notes: �Collaboration ready� � User experience promotes the ability to add data collaboration to any Lync 2010 conversation; broad information worker appeal and applicability �Transition from talking to sharing� � supports the �people first� workflow for collaboration and sharing �Flexible sharing� � not all sharing is equal, user experience offers the right interactions for your intent �Co-edit� � application/desktop sharing is a common and powerful collaborative activity �Confidence and control� � comfort and trust are key to information worker appeal and adoption Screenshot Explanation Sharing Activity Users are presented with a more visual way of deciding which activity they want to engage in around sharing �Slide Objective: Collaboration made easy � improvements in Lync 2010 compared to LiveMeeting � Notes: �Collaboration ready� � User experience promotes the ability to add data collaboration to any Lync 2010 conversation; broad information worker appeal and applicability �Transition from talking to sharing� � supports the �people first� workflow for collaboration and sharing �Flexible sharing� � not all sharing is equal, user experience offers the right interactions for your intent �Co-edit� � application/desktop sharing is a common and powerful collaborative activity �Confidence and control� � comfort and trust are key to information worker appeal and adoption Screenshot Explanation Sharing Activity Users are presented with a more visual way of deciding which activity they want to engage in around sharing �

20. Easy Online Meetings Online meetings are an essential part of your workflow Schedule most common meeting types with the fewest clicks Bring join to the user, rather than taking the user to join Reinforce that participants are ready and able to participate Keep the experience simple and expand as the meeting expands 20 Slide Objective: Collaboration made easy � improvements in Lync 2010 compared to LiveMeeting � Notes: �Fewest clicks� � single button for audio-only conference calls and one type working meetings within my company �Bring join to the user� � the join link should be everywhere the user might be exposed to the meeting � including meeting reminders �Ready and able� � related to comfort and trust � reinforce that you�re in the right place and that you�re ready to go. Includes other members present �Keep it simple� � conversations are lightweight � keep it that way until you add other sharing activities Mention how to change the dial-in number (open the invitation in Outlook ? Meeting Types ? Custom ? Audio and Phone ? Location most people will dial in from) � Screenshot Explanation Single-click scheduling Users are presented with a single button for scheduling common meeting types Meeting lobby Use the meeting lobby to ensure that guests don�t enter the meeting until you�re ready Joining conferences Lightweight conferencing experience confirms that you�re in the right meeting and ready to participate Join in Outlook ribbon Return to the calendar and click the �join online� button to enter the meeting. Meeting invite Clean and clear message and simple join link emphasizes joining via Lync 2010 but allows you to also join by phoneSlide Objective: Collaboration made easy � improvements in Lync 2010 compared to LiveMeeting � Notes: �Fewest clicks� � single button for audio-only conference calls and one type working meetings within my company �Bring join to the user� � the join link should be everywhere the user might be exposed to the meeting � including meeting reminders �Ready and able� � related to comfort and trust � reinforce that you�re in the right place and that you�re ready to go. Includes other members present �Keep it simple� � conversations are lightweight � keep it that way until you add other sharing activities Mention how to change the dial-in number (open the invitation in Outlook ? Meeting Types ? Custom ? Audio and Phone ? Location most people will dial in from) � Screenshot Explanation Single-click scheduling Users are presented with a single button for scheduling common meeting types Meeting lobby Use the meeting lobby to ensure that guests don�t enter the meeting until you�re ready Joining conferences Lightweight conferencing experience confirms that you�re in the right meeting and ready to participate Join in Outlook ribbon Return to the calendar and click the �join online� button to enter the meeting. Meeting invite Clean and clear message and simple join link emphasizes joining via Lync 2010 but allows you to also join by phone

21. Professional Online Presentations Lync 2010 lets you set the stage and keeps you in control Join experience inspires confidence and trust Content is king (when present) Presenters are informed and in control Social context is important; know who is �in the room� and who is making changes 21 Slide Objective: Collaboration made easy � improvements in Lync 2010 compared to LiveMeeting � Notes: �Join experience inspires confidence and trust� � low cognitive load for join � I know what to do and I�m not overwhelmed by options that make the experience feel heavy or daunting. Once I act, I get feedback that I�m in the right place with the right people. I can immediately participate (even if the meeting is in progress) just like in the real world! �Content is king� � when activities have been added to a meeting, the meeting environment emphasizes the content while ensuring that meeting controls and context are available �Social context� � the roster gives you the sense of who else is there. Active presenter mode and annotations on PowerPoint/whiteboard allow you to know who�s in control (and avoid inadvertent updates to the meeting) � Screenshot Explanation Meeting management Keep track of meeting participants, access call controls, and view notifications just like you were in a phone call or IM. Roster and lobby It�s not just about �what� is being shared, but also �who� is seeing it. Roster controls let presenters manage the room, including admitting people from the meeting lobby. Video View meeting participants and meeting content at the same time. Asynchronous viewing Presenters can navigate other content in the meeting. Helpful for reviewing content before presenting it, or taking notes on the shared whiteboard. Slide Objective: Collaboration made easy � improvements in Lync 2010 compared to LiveMeeting � Notes: �Join experience inspires confidence and trust� � low cognitive load for join � I know what to do and I�m not overwhelmed by options that make the experience feel heavy or daunting. Once I act, I get feedback that I�m in the right place with the right people. I can immediately participate (even if the meeting is in progress) just like in the real world! �Content is king� � when activities have been added to a meeting, the meeting environment emphasizes the content while ensuring that meeting controls and context are available �Social context� � the roster gives you the sense of who else is there. Active presenter mode and annotations on PowerPoint/whiteboard allow you to know who�s in control (and avoid inadvertent updates to the meeting) � Screenshot Explanation Meeting management Keep track of meeting participants, access call controls, and view notifications just like you were in a phone call or IM. Roster and lobby It�s not just about �what� is being shared, but also �who� is seeing it. Roster controls let presenters manage the room, including admitting people from the meeting lobby. Video View meeting participants and meeting content at the same time. Asynchronous viewing Presenters can navigate other content in the meeting. Helpful for reviewing content before presenting it, or taking notes on the shared whiteboard.

22. Visual Conference Calls Rich conferencing Enjoy a familiar conference calling experience Easily manage participants and meeting options Make group calls as easily as calling an individual Enjoy a familiar experience on a wide array of devices and different enterprise configurations 22 Slide Objective: Collaboration made easy � Improvements with Lync 2010 compared to LiveMeeting � Notes: Even in scenarios without full rollout of enterprise voice, Lync 2010 is a good choice Prominent mute indicator � Screenshot Explanation Upper Left: Same dial-in coordinates Most online meetings can be joined using the same easy-to-remember conference ID DTMF controls Manage your conference by entering standard dual-tone multi-frequency (DTMF) commands on your phone Upper Right: Support for enterprises with legacy PBX systems Enterprises customers with a legacy private branch exchange (PBX) system will have an option to join audio through Lync 2010 or by dialing out to one of their phones Lower Right: Visual Roster Visual list of conference participants and controlsSlide Objective: Collaboration made easy � Improvements with Lync 2010 compared to LiveMeeting � Notes: Even in scenarios without full rollout of enterprise voice, Lync 2010 is a good choice Prominent mute indicator � Screenshot Explanation Upper Left: Same dial-in coordinates Most online meetings can be joined using the same easy-to-remember conference ID DTMF controls Manage your conference by entering standard dual-tone multi-frequency (DTMF) commands on your phone Upper Right: Support for enterprises with legacy PBX systems Enterprises customers with a legacy private branch exchange (PBX) system will have an option to join audio through Lync 2010 or by dialing out to one of their phones Lower Right: Visual Roster Visual list of conference participants and controls

23. Work Without Borders Collaborate, even with people who do not have Lync 2010 If you can view a web page, you can join a meeting Mac and Linux users can organize or present in meetings Easily go from a phone call to rich interaction online 23 Slide Objective: Collaboration made easy � improvements with Lync 2010 compared to LiveMeeting � Notes: �Reach� client � aka Lync Web App � for participants that don�t have Lync 2010 installed � Screenshot Explanation Right: Participate in meetings from your browser Don�t worry about whether or not all the attendees in your meeting have Lync 2010 or even Microsoft Windows� � if they have a browser, they can attend (and even present) in your meetings. Slide Objective: Collaboration made easy � improvements with Lync 2010 compared to LiveMeeting � Notes: �Reach� client � aka Lync Web App � for participants that don�t have Lync 2010 installed � Screenshot Explanation Right: Participate in meetings from your browser Don�t worry about whether or not all the attendees in your meeting have Lync 2010 or even Microsoft Windows� � if they have a browser, they can attend (and even present) in your meetings.

24. Productivity on the go Connect by IM, email, or voice with just one touch Join an audio conference with a single click, directly from Outlook Mobile calendar Enables extended enterprise voice capabilities including �call via work� and call forward setting from the mobile device. Also available for iPhone, iPad, Symbian and other devices 24

25. Q&A 25 Slide Notes: Notes: Slide Notes: Notes:

26. 26 � 2011 Microsoft Corporation. �All rights reserved. � Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. � The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation.� Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. �This document may contain information related to pre-release software, which may be substantially modified before its first commercial release. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED �OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. � Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred. � 2011 Microsoft Corporation. �All rights reserved. � Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. � The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation.� Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. �This document may contain information related to pre-release software, which may be substantially modified before its first commercial release. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED �OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. � Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred.